Customer Service Advisor

JR United Kingdom; United Kingdom; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Adviser to join a dynamic team in Salisbury. This role involves providing exceptional support primarily around pension products, ensuring customer queries are resolved efficiently. The company values its employees and offers a comprehensive benefits package, including competitive salary, pension contributions, and a focus on work-life balance. With a commitment to flexibility and wellbeing, this opportunity allows you to thrive in a supportive environment while making a significant impact on customers' experiences. If you enjoy problem-solving and being part of a collaborative team, this could be the perfect fit for you.

Benefits

Competitive salary with annual pay reviews

10% non-contributory employer pension

Annual performance-based bonus

Group income protection and life assurance

Extra holidays with length of service

Holiday trading scheme

Private medical insurance

Discounted gym membership

Free food and snacks

Mental health support services

Qualifications

• Ability to stay calm and organized in a fast-paced environment.
• Clear and confident communication, both written and verbal.

Responsibilities

• Provide first-class support to advisers and customers around pension products.
• Handle phone calls and digital communications, resolving queries swiftly.

Skills

Customer Service

Problem Solving

Communication Skills

IT Skills (Word, Excel, Outlook)

Job description

Social network you want to login/join with:

Salary: £25,000 | Full-Time | Monday to Friday (35 hours per week)

We’re partnering with a leading Customer Service Centre in Salisbury to recruit enthusiastic Customer Service Adviser to join their dynamic and supportive team.

If you’re passionate about delivering exceptional service, enjoy problem-solving, and want to work for a business that genuinely values its people, this could be the opportunity for you.

Why You’ll Love Working Here

We know it’s not just about the job – it’s about the whole package. Here’s what you can expect:

• Competitive salary with annual pay reviews
• 10% non-contributory employer pension
• Annual performance-based bonus
• Group income protection and life assurance

Work-Life Balance

• Extra holidays awarded with length of service
• Holiday trading scheme – buy or sell up to 5 days (pro rata)
• Private medical insurance
• Discounted gym membership and cycle-to-work scheme
• Free food and snacks in the office pantry
• Mental health first aiders, menopause ambassadors and confidential counselling through our Employee Assistance Programme

Modern Workplace

• On the eastern edge of Salisbury city centre
• Direct access to central shops and amenities
• On-site coffee machines and breakout areas for relaxation

About the Role

As a Customer Service Adviser, you'll be part of a frontline team providing first-class support to advisers and customers, primarily around pension products. You’ll handle phone calls and digital communications, ensuring queries are resolved swiftly and professionally.

You’ll also collaborate with operational and distribution teams to ensure a smooth customer journey and will need to use internal systems effectively – so strong IT skills (Word, Excel, and Outlook) are essential.

Working Hours

35 hours per week, Monday to Friday. You’ll work one of the following shifts (issued a week in advance), each including a one-hour lunch break:

• 8.30am – 4.30pm
• 9.00am – 5.00pm
• 9.30am – 5.30pm

What We’re Looking For

You’ll thrive in this role if you:

• Stay calm and organised in a fast-paced environment
• Communicate clearly and confidently, both written and verbal
• Enjoy solving problems and making thoughtful decisions
• Are a team player who contributes ideas and supports others

Interested?

Click ‘apply now’ and one of our team will be in touch. We’re excited to hear from you!

A Bit About the Company

We’re a financial platform company – and we’re on a mission to make retirement more rewarding. That means doing things differently. From day one, we put people first – our customers, our advisors, and our colleagues.

We’ve built a business where partnership and collaboration are at the heart of everything we do. We work hard, celebrate our wins, and continuously shape our platform to deliver the very best experience.

Our culture sets us apart. We champion flexibility, wellbeing, diversity, and doing the right thing – inside and outside of work. And when it comes to benefits? We’ve got that covered too – with enhanced parental leave, paid time off for emergencies, wellbeing programmes, and flexible working options all part of the package.