Customer Service Advisor

People Solutions Group; United Kingdom; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company in Manchester is looking for a Customer Service Adviser to join their team. This full-time position offers a competitive salary of £26,000 to £27,500 with opportunities for growth. The role involves daily customer interaction, order processing, and building strong client relationships.

Benefits

Early Finish Friday (2pm)

Company annual bonus

Above statutory pension contribution

Private Health Insurance

Life Insurance

Immediate start

Qualifications

• Work experience in a Customer Service environment is essential.
• Ability to listen and understand customer needs is crucial.

Responsibilities

• Daily contact with customers via phone and email.
• Process customer orders and expedite as necessary.
• Develop relationships with existing accounts and record in CRM.

Skills

Customer Service

Strong IT skills

Communication skills

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Annual Salary (of between £26,000 & £27,500)

What's in it for me?

People Solutions are currently recruiting for a Customer Service Adviser to join our well-established client based in Manchester on a full-time permanent basis. This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.

What are the benefits?

• Early Finish Friday (2pm)
• Company annual bonus
• Above statutory pension contribution
• Private Health Insurance
• Life Insurance
• Immediate start

Day to Day Duties:

As a Customer Service Adviser, your duties will include:

• Daily contact with existing customer base via phone and email to provide updates on orders and deal with any customers queries.
• Processing of customer orders.
• Proactively expedite orders and coordinate between internal departments
• Attend regular meetings with the production teams to get updates on the orders in production,
• Build up your knowledge of the products sold within the business team to allow you to advise customers and provide the best customer experience possible.
• Develop and grow long-term relationships with existing accounts.
• Record account information into the CRM database.

As a Customer Service Adviser, it is essential that you:

• Strong IT skills and proficient in Microsoft Office.
• Work experience in a Customer Service environment.
• Good experience in using computer software.

As a Customer Service Adviser, it would be desirable if you:

• Good work ethic and attention to detail a essential.
• Excellent communication skills; both written and verbal.
• Ability to listen and understand fully your customer’s needs.
• Additional Languages

What training is provided?

• Training is provided along with ongoing support throughout

Contact

If you are ready to take on this exciting opportunity, apply today by clicking the link below or get in touch with our recruitment team to find out more

People Solutions do not charge any of their candidates any fees or request deposits at any stage of the recruitment process