Customer Service Advisor

South West Recruitment Ltd; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Ringwood is seeking a Customer Service Admin for a full-time position. The role involves handling orders and customer inquiries in a multi-channel contact center. Key responsibilities include managing communications, upselling, and maintaining accurate records. The position offers full training, a competitive salary of £12.30 per hour, and various company benefits. Ideal candidates should display strong sales skills and a customer-centric approach.

Benefits

Competitive salary plus overtime

20 days paid holiday

Cycle to Work Scheme

Dental scheme

Discounts on gym memberships

Qualifications

• Previous experience in customer service is preferred.
• Must be able to work in a fast-paced environment.
• Willingness to learn and adapt to training.

Responsibilities

• Act as a liaison between customers and the company.
• Handle incoming inquiries via multiple channels.
• Document customer interactions accurately.
• Collaborate with teams to provide comprehensive solutions.
• Upsell and cross-sell opportunities.

Skills

Sales skills

Customer-centric approach

Communication skills

Ability to handle inquiries

Teamwork

Job description

Our established client based in Ringwood is looking to recruit a full-time Customer Service Admin to join a multi-channel Contact Centre. The role is an inbound contact centre position, involving handling new orders and customer service actions. The order handling requires sales skills, with a strong emphasis on upselling. Additional responsibilities include managing emails and various back-office tasks. Full training is provided for all elements of the role.

The suitable candidate will join a team of skilled consultants to enhance customer experience. Growth and development are encouraged, with opportunities to progress and take on additional duties, rewarded with salary increases.

Key Responsibilities

• Act as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
• Handle incoming inquiries via phone, email, and other channels, resolving them promptly. Inquiries will cover delivery, warranties, and more; all advisors will be trained to ensure first-call resolution.
• Demonstrate a customer-centric approach to build and maintain loyalty and satisfaction.
• Accurately document interactions and update customer information in the database.
• Collaborate with internal teams to provide comprehensive solutions and escalate issues when necessary.
• Maintain professionalism and adhere to company policies.
• Upsell and cross-sell opportunities to increase revenue.
• Place customer orders and resolve inquiries efficiently at first point of contact.
• Embrace company values of respect and equality, providing world-class service.
• Take ownership of personal development and performance.
• Work as part of a team in a fast-paced, target-driven environment.

Job Title: Customer Service Assistant

Salary: £12.30 per hour for standard hours; Out of Hours: £14.55 per hour (10pm to 8am)

Location: Ringwood

Hours: 40 paid hours per week, with rotating shifts between 8:00am-4:30pm, 9:30am-6pm, 3:30pm-10pm, and 10pm-8am (Out of Hours).

Additional Details: Full training provided and paid; great working environment; accessible by bus; free off-site parking.

Company Benefits:

• Competitive salary plus overtime
• 20 days paid holiday plus additional days for length of service
• Monthly reward for suggestion box winners
• Cycle to Work Scheme
• Home Computing Scheme
• Dental scheme
• Bus Travel scheme
• Eye test vouchers
• Onsite training and induction
• Staff room with refreshments
• Discounts on hairdressing, gym memberships, restaurants, and bars
• Weekly dress-down days
• Involvement in charity events

To apply: Please submit your updated CV. We will contact suitable candidates in due course.