Customer Service Advisor

TOTALENERGIES MARKETING UK LIMITED; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une entreprise multinationale de renommée propose un rôle de support client au sein d'une équipe dynamique. Le candidat idéal aura au moins 2 ans d'expérience et une connaissance des systèmes CRM. La position nécessite d'excellentes compétences en communication et une attention particulière aux détails pour répondre efficacement aux besoins des clients.

Qualifications

• 2 ans d'expérience dans un rôle de service à la clientèle basé au bureau.
• Utilisation confiante du package Microsoft.
• Compétences en communication essentielles.

Responsibilities

• Fournir un excellent support à la clientèle par liaison avec le client.
• Traiter les plaintes des clients et assurer la clôture.
• Contrôler les créances impayées et suivre les paiements.

Skills

Communication

Attention aux détails

Connaissance des systèmes CRM

Tools

Microsoft Excel

Job description

Activités

• Raise credit / debit notes as directed

Profil du candidat

Informations supplémentaires

Contexte et environnement

• Demonstrate a good product knowledge for each channel and individual customers
• Understand the customers' business, order patterns, requirements, and needs
• Excellent communication skills with an ability to deal with small independent businesses and large multinational organizations
• Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
• Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth

Activités

• Provide excellent customer support through liaison with the customer, third-party suppliers, SMs, ABMs, and other departments
• Answer direct calls from customers in a prescribed timeframe and deliver service and support for the customer
• Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites
• Provide existing and prospective customers with price information on request
• Process applications / accounts for customers
• Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
• Deliver the customer service element of the channel strategy set out in the specific business channel KPIs
• Help to maintain customer accounts in CRM (Salsa)
• Call existing customers to secure orders to meet or exceed required targets
• Control aged debt by using Business Planning reports to follow up on payment of outstanding invoices
• Provide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
• Record and gather information related to customer complaints, ensuring all information is correctly logged. Assist in investigations to close out complaints
• Raise credit / debit notes as directed

Profil du candidat

• 2 years’ experience in an office-based customer service role
• Confident using the full Microsoft package (Excel is essential)
• Experience using CRM systems
• Good attention to detail and communication skills

Informations supplémentaires

TotalEnergies values diversity, promotes individual development, and offers equal employment opportunities to all candidates.