Enable job alerts via email!

Customer Service Advisor

TOTALENERGIES MARKETING UK LIMITED

United Kingdom

On-site

GBP 25,000 - 35,000

Full time

4 days ago
Be an early applicant

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

Une entreprise multinationale de renommée propose un rôle de support client au sein d'une équipe dynamique. Le candidat idéal aura au moins 2 ans d'expérience et une connaissance des systèmes CRM. La position nécessite d'excellentes compétences en communication et une attention particulière aux détails pour répondre efficacement aux besoins des clients.

Qualifications

  • 2 ans d'expérience dans un rôle de service à la clientèle basé au bureau.
  • Utilisation confiante du package Microsoft.
  • Compétences en communication essentielles.

Responsibilities

  • Fournir un excellent support à la clientèle par liaison avec le client.
  • Traiter les plaintes des clients et assurer la clôture.
  • Contrôler les créances impayées et suivre les paiements.

Skills

Communication
Attention aux détails
Connaissance des systèmes CRM

Tools

Microsoft Excel

Job description

Activités

  • Raise credit / debit notes as directed

Profil du candidat

Informations supplémentaires

Contexte et environnement

  • Demonstrate a good product knowledge for each channel and individual customers
  • Understand the customers' business, order patterns, requirements, and needs
  • Excellent communication skills with an ability to deal with small independent businesses and large multinational organizations
  • Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
  • Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth

Activités

  • Provide excellent customer support through liaison with the customer, third-party suppliers, SMs, ABMs, and other departments
  • Answer direct calls from customers in a prescribed timeframe and deliver service and support for the customer
  • Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites
  • Provide existing and prospective customers with price information on request
  • Process applications / accounts for customers
  • Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
  • Deliver the customer service element of the channel strategy set out in the specific business channel KPIs
  • Help to maintain customer accounts in CRM (Salsa)
  • Call existing customers to secure orders to meet or exceed required targets
  • Control aged debt by using Business Planning reports to follow up on payment of outstanding invoices
  • Provide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
  • Record and gather information related to customer complaints, ensuring all information is correctly logged. Assist in investigations to close out complaints
  • Raise credit / debit notes as directed

Profil du candidat

  • 2 years’ experience in an office-based customer service role
  • Confident using the full Microsoft package (Excel is essential)
  • Experience using CRM systems
  • Good attention to detail and communication skills

Informations supplémentaires

TotalEnergies values diversity, promotes individual development, and offers equal employment opportunities to all candidates.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.