Activités
- Raise credit / debit notes as directed
Profil du candidat
Informations supplémentaires
Contexte et environnement
- Demonstrate a good product knowledge for each channel and individual customers
- Understand the customers' business, order patterns, requirements, and needs
- Excellent communication skills with an ability to deal with small independent businesses and large multinational organizations
- Work as part of a disciplined channel and customer service team delivering results in relation to volume growth and GMVC
- Demonstrate a good working knowledge of CRM systems (Salsa) and an ability to use the tool to enhance sales and drive growth
Activités
- Provide excellent customer support through liaison with the customer, third-party suppliers, SMs, ABMs, and other departments
- Answer direct calls from customers in a prescribed timeframe and deliver service and support for the customer
- Advise customers on threshold levels for bulk deliveries by analyzing and monitoring the signalman sites
- Provide existing and prospective customers with price information on request
- Process applications / accounts for customers
- Liaise daily with Sales Managers and Area Business Managers on all aspects of customer service for specific customers in each channel
- Deliver the customer service element of the channel strategy set out in the specific business channel KPIs
- Help to maintain customer accounts in CRM (Salsa)
- Call existing customers to secure orders to meet or exceed required targets
- Control aged debt by using Business Planning reports to follow up on payment of outstanding invoices
- Provide feedback on KPIs for each channel in relation to sales targets, quotations, order placing, aged debt, DSO
- Record and gather information related to customer complaints, ensuring all information is correctly logged. Assist in investigations to close out complaints
- Raise credit / debit notes as directed
Profil du candidat
- 2 years’ experience in an office-based customer service role
- Confident using the full Microsoft package (Excel is essential)
- Experience using CRM systems
- Good attention to detail and communication skills
Informations supplémentaires
TotalEnergies values diversity, promotes individual development, and offers equal employment opportunities to all candidates.