Customer Service Advisor

JR United Kingdom; Torpoint; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player seeks individuals who are passionate about technology and customer service to join their Mobile Technical Team. In this dynamic role, you will engage with customers, addressing their mobile tech queries and ensuring they stay connected with loved ones. With a focus on flexibility, you will have the opportunity to schedule your own breaks and even work from home occasionally. This role is perfect for those who enjoy problem-solving and helping others, with comprehensive training provided to ensure your success. Join a supportive team culture that values your growth and offers a range of benefits designed to enhance your work-life balance.

Benefits

Online GP access

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• No specific experience needed; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Provide support for device issues and maintain customer relationships.

Skills

Problem-solving

Customer service

Communication

Relationship building

Job description

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Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Plymouth? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

Benefits:

• A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?