Customer Service Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Thurrock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment platform in Thurrock is seeking a Customer Service Advisor to join their growing team. This role involves delivering exceptional customer service across multiple channels and assisting with sales orders and queries. The ideal candidate should have strong communication skills, be customer-focused, and be proficient in using CRM software. This fixed-term contract offers £13.53 per hour, with day shifts from Monday to Friday.

Qualifications

• Experience in customer service through telephone and email is crucial.
• Proficiency in using CRM software and MS Office is essential.

Responsibilities

• Handle customer service duties via telephone and email.
• Process sales orders, returns, and credits.
• Liaise with warehouse and transport teams to resolve delivery issues.

Skills

Customer service experience via telephone and email

Strong customer focus and excellent service skills

Team player with the ability to work independently

Computer literate and experienced using CRM software/ MS Office

Calm and professional telephone manner

Effective communication and interpersonal skills

Proactive approach to problem-solving and business operations

Job description

Customer Service Advisor
Fixed Term Contract
Construction Equipment / Vehicles
Thurrock, RM20 3AL
£13.53 per hour
Day Shifts, Monday-Friday

Are you experienced in delivering exceptional customer service and confident in liaising with customers? If so, read on; this opportunity could be the perfect fit for you..

The Customer Service Advisor will be a key part of a growing team, providing front-line support within the UK Sales and Service Organisation. The successful candidate will assist customers across multiple channels, ensuring exceptional service is consistently delivered.

Key Responsibilities - Customer Service Advisor:

- Handle customer service duties via telephone and email
- Process sales orders, returns, and credits
- Manage order and credit processing
- Handle enquiries related to: Deliveries, Orders, Discounts, Part numbers, Pricing, Product specifications, Complaints.
- Liaise with warehouse and transport teams to resolve delivery and stock issues
- Support Sales Team/Account queries

Required Skills - Customer Service Advisor:

- Customer service experience via telephone and email
- Strong customer focus and excellent service skills
- Team player with the ability to work independently
- Computer literate and experienced using CRM software/ MS Office (Excel, Word, Outlook)
- Calm and professional telephone manner
- Effective communication and interpersonal skills
- Commutable to the Thurrock RM20 postcode on a daily basis
- Competent using multiple systems
- Proactive approach to problem-solving and business operations

Package - Customer Service Advisor:

- £13.53 per hour
- Monday-Friday 8:30-5pm (1 hour lunch break)
- 6-12 month fixed term contract

Interested? To apply for this Customer Service Advisor position, here are your two options:

- "This is the job for me! When can I start?" - Call now and let’s talk through your experience. Ask for Emma Gimore 0116 254 5411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and let you know

Precision People is committed to keeping our candidates informed and offer a guaranteed response within 7 days when applying through the application system.
PPDEL