Customer Service Advisor

Driver Hire Borders; Thurrock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading equipment rental provider is looking for a Customer Service Advisor to join their team in Thurrock. The role focuses on delivering excellent customer service and building strong relationships. Ideal candidates should have experience in customer service and a proactive attitude. The position offers a competitive rewards package including generous holiday allowance and employee recognition awards.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Must be able to start conversations with customers.
• Experience in customer service preferred.
• Ability to manage orders and customer journeys effectively.

Responsibilities

• Deliver best-in-class customer service.
• Maximize upselling opportunities.
• Manage customer communications via phone, email, and website.

Skills

Customer relationship building

Communication skills

Initiative

Upselling

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Customer Service Advisor, you’ll be responsible for looking after our customers by building relationships, understanding their needs, and helping them do it better.

In this role, you'll deliver a best-in-class service, using your product knowledge to maximize upselling opportunities. Your days will involve communicating with customers via phone, email, and website requests, managing orders from enquiry to post-hire feedback, and taking ownership of the customer journey. You'll need to think quickly and use your initiative to ensure we provide the best experience and continuously improve our service.

This is an excellent opportunity for individuals from a customer service background, preferably with industry experience, who want to see the tangible impact of their work in a dynamic, operational, and service-focused environment.

What can we offer you? Join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.