Customer Service Advisor

Bacons Motorcycles LTD; Tendring; On-site; GBP 40,000 - 60,000; Full time

Job summary

A motorcycle retailer in Tendring is looking for a Customer Service Advisor/Counter Assistant. The ideal candidate will have a passion for motorcycles, a customer-oriented mindset, and previous experience in retail. Responsibilities include assisting customers across various channels and supporting the team during busy times. Full-time and part-time options are available, with benefits including holidays, training, and preferential rates on vehicle purchases.

Benefits

28 days holiday including Bank Holidays

Manufacturer training

Preferential rates on vehicle purchases

On-site drinks facility

Bonus scheme for the sales team

Qualifications

• Previous experience in a customer service role.
• A passion for motorcycles is essential.
• Ability to work on Saturdays.

Responsibilities

• Represent the company and brand positively.
• Receive customer inquiries via multiple channels.
• Upsell products to enhance customer experience.
• Support other departments during busy periods.
• Build rapport with customers and local biking community.

Skills

Customer Service

Attention to Detail

Teamwork

Flexible Attitude

Job description

We have a vacancy to join our busy team here at Bacon’s Motorcycles. We are looking for a Customer Service Advisor/Counter Assistant.

Ideally, we’re looking for people with a passion for both motorcycles/scooters and generally anything with two wheels and an engine.
Experience of working for a retailer in the industry, or working in retail in general would also be a big plus, although not essential. Above everything else, we’re looking for people with a friendly positive outlook who enjoy helping customers – we don’t believe in the hard sell!

The main duties of the role are;

• Represent the company and the brand to the expected high standards.

• Receive customer enquires by telephone, in person and via digital means.

• Achieve and maintain a high level of aftersales and use opportunities to upsell products that further enhance the customers motorcycling experience.

• Support other departments to deliver the highest level of customer experience at all times where staff shortages or periods of business needs support in other areas

• Build a strong rapport with customers and the local biking community.

The ideal candidate must have

The ideal candidate will have previous experience in a similar role in either the motorcycle industry or in a retail environment. You must be a self-starter with a flexible can do attitude, have a good attention to detail and be able to work as part of a team

Essential;

· A passion for motorcycles is an absolute must as is the ability to be a self starter and deliver results.

· Able to achieve consistently a high level of customer service

· Ability to work Saturdays

· Personable, highly motivated and process driven

· Computer literate

· A broad knowledge of motorcycles would be beneficial.

· A full motorcycle and driving licence.



Benefits;

• 28 days holiday (including Bank Holidays)

• Manufacture training provided as necessary

• Preferential rates on vehicle purchases, servicing and parts

• On site hot and cold drinks facility

• Salary based on age and experience with a bonus scheme available for the sales team

• Be able to work a 5 day week (8.45 – 6pm) Full time or a 3 day Week part time

To apply, please send your CV with a covering letter to [e-mail]