Customer Service Advisor

Vivactive Ltd; Telford; On-site; GBP 20,000 - 22,000; Full time

Job summary

A rapidly growing company in Telford is looking for Customer Services Advisors to join their team. This role involves directly dealing with customers through calls and emails, and exceptional customer service training is provided. The company offers a market-leading benefits package including generous annual leave, external training opportunities, and celebrations of staff achievements. Don't miss this opportunity to grow your career with a supportive employer.

Benefits

Market-leading annual leave

Birthday off

Free Christmas party

External training courses

Pension Scheme

Free Onsite Parking

Social events

Qualifications

• Previous admin experience desirable.
• MUST be local to Telford.
• Experience of webchat is desirable but not essential.

Responsibilities

• Dealing directly with valued customers.
• Handling inbound calls or emails.
• Converting customers to better value products.

Skills

Customer service skills

Ability to take orders

Handling queries and complaints

Job description

Full time; Monday to Friday, 9 am to 5 pm

Permanent Employee

Previous admin experience desirable

Based at our Head Office in Stafford Park, Telford

MUST be local to Telford

Vivactive Ltd is listed as the 80th fastest growing company in the Midlands, with a growth of over 20% year on year. We have won awards locally for being a high achieving company, and we're a great place to work. We focus on career development and promotion - if you're looking for a career and not just a job, apply now!

Customer Services Advisors are the front-line of our business, dealing directly with our valued customers. Whether you’re working on inbound calls or emails, we’ll train you to give exceptional customer service. You are never just a cog in a wheel.

We want to employ customer champions to take orders, convert customers to better value own-label products and services, effectively handle customer queries and complaints, and work in the background on our websites. No experience is necessary as our CS training team will teach you all the skills you need.

Benefits

Experience of webchat is desirable but not essential.

What's in it for you? Please take the time to read our extensive list of benefits below:

• Market-leading annual leave pro-rata to 23 days plus 8 bank holidays (31 days in total)
• Your birthday off, so you always enjoy your birthday!
• External training courses, we'll pay for your First Aid, Fire Marshall, Management Courses, Customer Service NVQs & Apprenticeships
• Awards and Recognition Schemes; delivering above and beyond never goes unnoticed
• Free Christmas party - the best you'll ever go to!
• Free Onsite Parking
• Free tea, coffee, chilled water, soft drinks
• Pension Scheme
• Free Summer BBQ and social other events
• We love to celebrate the hard work of our dedicated CS team with things like pizza lunches, paid for by the company
• We care about our employee's mental and physical health with extra strong health and safety practices across the business
• An environmentally conscious company

This is an incredible opportunity to join a rapidly growing company, don't hesitate to apply now.