Customer Service Advisor

Steer Automotive Group; Tamworth; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading automotive service provider in Tamworth as a Customer Service Advisor. You'll be the first point of contact for customers, managing their journey from enquiry to vehicle handover while ensuring exceptional service. The role requires excellent communication, customer service experience, and a full UK driving license. Enjoy competitive pay and extensive benefits, including training and development opportunities in a supportive team environment.

Benefits

Competitive salary

Performance related bonus

29 days holiday

Pension contributions

Enhanced parental leave

Financial Wellbeing app

Flexible working options

Cycle to work scheme

Accredited ongoing training

Opportunities for career progression

Qualifications

• Experience in a customer service role, ideally within the automotive industry.
• Proficient in face-to-face, phone, and email communication.
• Strong organizational skills with high attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Local knowledge of Tamworth for logistics is a plus.
• Full UK driving license is essential.

Responsibilities

• Efficiently book vehicles and arrange collections and returns.
• Handle inbound and outbound calls and email inquiries professionally.
• Quickly resolve customer concerns and issues.
• Maintain accurate records in internal systems and insurer portals.
• Build rapport with customers while ensuring detailed administrative records.
• Work to performance targets including customer satisfaction KPIs.

Skills

Customer service experience

Excellent communication skills

Organizational skills

Multitasking abilities

Positive attitude

Job description

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• Competitive salary plus performance related bonus
• 29 days holiday including public holidaysplus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Customer Service Advisor – Steer Automotive Group, Tamworth
Deliver Outstanding Service with a Leading Name in Automotive Repair

Are you a people-focused professional who thrives on creating excellent customer experiences? Join Steer Automotive Group in Tamworth as a Customer Service Advisor and become a vital part of a team that puts customers first—every time.

About the Role

As a key member of our front-of-house team in Tamworth, you’ll be the first point of contact for our valued customers. You’ll manage the customer journey from initial enquiry to vehicle handover, ensuring every individual feels informed, supported, and confident throughout their repair experience.

Key Responsibilities

Efficiently book vehicles in and arrange collections and returns

Handle inbound and outbound calls and email enquiries with professionalism

Manage customer concerns and resolve issues quickly and effectively

Keep internal systems and insurer portals accurately updated

Build rapport with customers while maintaining precise administrative records

Work to performance targets, including customer satisfaction and service KPIs

Assist with vehicle movement onsite when required

What We’re Looking For

Experience in a customer service role (automotive industry preferred)

Excellent communication skills—face-to-face, phone, and email

Strong organisational skills and high attention to detail

Ability to multitask and remain calm in a fast-paced environment

A proactive team player with a positive, can-do attitude

Local knowledge of the Tamworth area is a plus (for vehicle logistics)

A full UK driving licence is essential

What We Offer

A permanent role with one of the UK’s fastest-growing accident repair groups

A supportive, friendly, and professional team culture

Opportunities for training, development, and internal progression

Competitive salary and comprehensive employee benefits

Apply Today

If you're passionate about delivering first-class customer service and want to make a real difference, apply now and join the Steer Automotive team in Tamworth.

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