Customer Service Advisor

Arval BNP Paribas Group; Swindon; Hybrid; GBP 22,000 - 24,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor in a hybrid role. You will support MotorTrade customers, ensuring excellent service and communication while working closely with account managers. With a focus on teamwork and customer satisfaction, this role offers comprehensive training and development. Enjoy a supportive work culture that values wellbeing and work-life balance. The position comes with a competitive salary and a generous benefits package, including private medical cover, a company pension, and flexible benefits. If you are passionate about providing excellent customer service, this opportunity is perfect for you.

Benefits

Private medical cover

Company pension with up to 10% employer contribution

Discounts on products and services

Paid volunteering days

Free on-site gym

Subsidised restaurant

Extra day off for birthday

Option to purchase additional holiday days

Qualifications

• Excellent communication skills are essential for this role.
• Attention to detail and a customer-focused approach are key.

Responsibilities

• Support MotorTrade customers through phone and email communications.
• Coordinate after sales duties and assist account managers.

Skills

Communication Skills

Customer Focus

Attention to Detail

Teamwork

Job description

Customer Service Advisor- Remarketing

Swindon – Hybrid

We’re Arval BNP Paribas – we’re a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people – who we call Journey Makers.

Culturally, we’re a friendly bunch – more human than corporate – and we serve a diverse customer base. From families choosing their first electric vehicle, to global brands seeking to switch their fleets to electric vehicles – whatever our customers’ mobility needs, we have a solution to offer.

Why join Arval?

In addition to the benefits and opportunities that come with being part of a progressive global banking group, we have a supportive and collaborative culture where wellbeing and work-life balance are taken seriously. Which is why we recently won the Wellbeing category of the 2024 Business Car Awards.

About The Role

As part of our office based Remarketing team, you will be responsible for supporting our MotorTrade customers. This will be in a variety of ways – over the phone, emails and by offering support to their account manager.

You will be supported with many after sales duties, including V5 co-ordination, dispatching to the customer and ordering any missing items from the DVLA. Working very closely with internal stakeholders including our account managers and business managers, excellent communication skills are key. You will have a support network mind-set, offering team support where needed.

A passion for vehicles would of course be fantastic but we are fully equipped to provide full training, development and support to get you where you need to be.

What We’re Looking For

You've got a great telephone manner and enjoy working at pace. You'll be confident in taking ownership of all that comes your way whether it be a phone call from a MotorTrade customer, a request from an internal account manager or checking the reconciliation of payments.

You’ll Also Be Able To Demonstrate

• Attention to the details
• Confident communicator (verbal & written)
• Uncompromising customer focus
• Professional but personable people skills
• Team focus and ability to work together

The package

We offer a basic starting salary of up to £23,751, plus a bonus of up to £1,100. We also offer 25 days holiday as standard, plus bank holidays, an extra day off for your birthday, and the option to purchase an additional 5 days.

We Also Provide a Comprehensive Benefits Package, Including

• Private medical cover, including a digital GP service
• Company pension with up to 10% employer contribution
• Discounts on our products and services and discounts in many high street brands
• 2 paid volunteering days every year
• Free on-site gym
• Subsidised restaurant serving chef-prepared breakfast and lunch, plus discounted Costa Coffee
• Plus, a range of flexible benefits to suit your lifestyle

Ready to make a difference?

Sound interesting? Click to apply and a member of our Talent Acquisition team will review your CV.

We’re passionate about being consciously inclusive employer, with a strong Speak Up culture. We’re also proud to be a Ban the Box employer as part of our commitment to a fair and inclusive society for all.

Interview process

• Telephone interview with our Talent Acquisition team
• 1 hour meeting with the hiring panel, which will include a competency-based interview

If you’re not shortlisted, we’ll still let you know the outcome of your application.

What are you waiting for? Apply today and we’ll be in touch.