Customer Service Advisor

DPD Group UK; Swansea; On-site; GBP 24,000; Full time

Job description

Company Description

• Contract: Fixed Term Contract / 37.5 Hours per Week
• Salary: £23,400
• Location: DPD Swansea, Felindre, SA5 7DU
• Days of Work: Monday to Friday
• Hours of Work: 10am - 6pm

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world-class service. You will be in a busy and fast-paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career.

DPD is passionate about creating an environment that is open, ethical, inclusive, and socially responsible. Along with job security, the tools to do the job, and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!

DPD is a Valuable 500 company and a Disability Confident Employer.

Job Description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do.

In this role, you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers, and Operations Managers to identify issues, proactively problem-solve, and take accountability and ownership for resolving these issues.

You’ll also be focused on:

• Answering any queries related to delivery status and supplying Proof of Delivery (POD).
• Carrying out thorough investigations for missing parcels and resolving delivery disputes.

Qualifications

What we’re looking for:

• You will have proven and demonstrable experience of working in a fast-paced customer service environment.
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer.
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes.
• Demonstrate high levels of self-motivation and initiative to effectively problem-solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work, and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business; without them, we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few:

• Holiday trading.
• Enhanced maternity and paternity package.
• Free life assurance of 4 x salary on joining the pension scheme.
• Free onsite car parking for all employees.
• Health Kiosks visiting every location.
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping.
• Milestone Days off to celebrate with your family and friends.
• For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses.

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.