Customer Service Advisor

Pertemps; Sutton Coldfield; On-site; Full time

Job summary

A leading company in the hospitality industry is seeking a Customer Service Advisor. This role involves supporting clients by handling queries and orders, ensuring efficient communication and satisfaction. Enjoy a stable work schedule from 8 am to 5 pm, full training, and a supportive team environment. If you have experience in customer care, apply now to join the team!

Benefits

Full training and mentoring provided

Modern office environment with a supportive team

Qualifications

• At least 12 months experience in customer care or contact centre role.
• Experience in inbound complaint and query handling or order processing is required.

Responsibilities

• Handling inbound calls and emails from hospitality clients.
• Processing orders quickly and accurately using internal systems.
• Maintaining up-to-date client records and logging customer interactions.

Skills

Clear communication

Problem solving

Customer care

Job description

Long term opportunity with permanent prospects
Favourable day shifts (0800-1700)
Outstanding, recentlyrenovated premises

Customer Service Advisor – Join Our Friendly Team in North Birmingham

Looking to build a career in a fast-paced, people-focused role? We’re hiring aCustomer Service Advisorworking for a household name in the hospitality industry – helping hotels, restaurants, and catering businesses keep their operations running smoothly. Easily accessible from Sutton Coldfield, Erdington and Castle Bromwich, this is your chance to join a supportive, professional team where no two days are the same.

About the Role:
As aCustomer Service Advisor, you’ll be the go-to person for our clients, ensuring they receive timely and effective support. You'll be working Monday to Friday8am to 5pm, with no shift rotation and no weekend requirement.

Your Daily Responsibilities Will Include:

• Handling inbound calls and emails from hospitality clients with product or delivery queries
• Processing orders quickly and accurately using internal systems
• Liaising with warehouse and logistics teams to track and resolve delivery issues
• Maintaining up-to-date client records and logging customer interactions
• Proactively following up with clients to ensure satisfaction and resolve outstanding concerns

Pay & Benefits:

• Starting rate: £14.00 per hour
• Full training and mentoring provided
• Modern office environment with a close-knit, supportive team

Naturally, we are seeking people who can make an immediate impact on the success of this business. As such, applicants will require at least 12 months experience will be required in any role involving customer care, contact centre, inbound complaint & query handling, or order processing.

If you’re a clear communicator, enjoy solving problems, and want to be part of a company that supplies some of the most exciting names in hospitality, apply today to become our nextCustomer Service Advisor!