Customer Service Advisor

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading customer service provider in Sunderland is seeking a Customer Service Advisor to join their Payment Support Team. In this role, you'll help customers navigate billing queries and payment issues, providing exceptional service. The position offers a starting salary of £25,087.00, rising to £25,684.00 after 9 months, along with various benefits including online GP access and generous family leave. Flexible scheduling options make this role ideal for those balancing other commitments.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental insurance

Qualifications

• Ability to navigate challenging situations with resilience.
• Life skills built from personal experiences.
• Comfortable handling billing and payment issues.

Responsibilities

• Support and guide customers with billing queries.
• Resolve payment issues effectively.
• Deliver personal and brilliant customer service.

Job description

Customer Service Advisor, Sunderland, Tyne and Wear

Client: EE

Location: Sunderland, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

• Job Views: 4
• Posted: 15.08.2025
• Expiry Date: 29.09.2025

Job Description

Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time: Permanent

Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Why this job matters

Are you someone with a wealth of life experience that helps you navigate challenging situations? Whether it's resilience from raising a family or life skills built over years of relationships, you have transferable skills to succeed in a Payment Support role with EE.

Join our Payment Support Team in North Tyneside to support and guide customers during difficult times, helping with billing queries, payment issues, and more. With training provided, you'll deliver personal, brilliant service.

Flexibility & Support

This role is designed with flexibility in mind. We support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development.
• Season Ticket Travel Loan.
• Volunteering days to support your community.
• Optional private healthcare and dental insurance.

Join a great team culture with meaningful support and tailored training to build a lasting career. What are you waiting for?