Customer Service Advisor

Advancing People; Stone; On-site; GBP 25,000; Full time

Job summary

An expanding international client is seeking a dedicated Customer Service Administrator to join their team. This full-time, permanent position offers the chance to work in a hybrid environment, balancing three days in the office and two days at home. You will be responsible for providing exceptional customer service via phone and email, ensuring all enquiries are handled professionally and efficiently. With a strong focus on customer retention and satisfaction, this role promises genuine opportunities for career progression within a supportive organization. If you have a positive attitude and a passion for helping others, this is the perfect opportunity for you!

Qualifications

• Strong customer focus and professional approach required.
• Excellent oral and written communication skills are essential.

Responsibilities

• Receive incoming calls and deliver high-quality customer service.
• Process orders and assist with customer enquiries promptly.

Skills

Customer Service Experience

Communication Skills

Teamwork

Computer Skills

Proactive Attitude

Job description

Do you have customer service experience, with the ability to work in Stone, Staffordshire 3 days per week and 2 days per week from home? Working on a hybrid basis.

If so, our expanding International client is keen to hear from you!

As a permanent Customer Service Administrator, it will be your responsibility to work with clients, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner.

This varied role will also offer genuine opportunities to progress within the organisation.

Roles & Responsibilities:

• Receive incoming calls
• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time permanent position offering an annual basic salary of £25,000 + attractive company benefits.

If successful, you would need to commute to Stone, Staffordshire 3 times a week.

Monday - Friday, 37.5 hours a week.

Apply now!

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.