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Customer Service Advisor

Trent & Dove

Stoke-on-Trent

Hybrid

GBP 20,000 - 30,000

Full time

30+ days ago

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An established industry player is seeking a dedicated Customer Service Advisor to join their dynamic team. This role involves providing exceptional front-line service to customers, handling a variety of inquiries, and ensuring high levels of satisfaction. The ideal candidate will possess strong communication skills and a keen attention to detail, with the ability to maintain confidentiality and manage multiple tasks effectively. With a hybrid working model, this position offers flexibility alongside a supportive company culture that values its employees. If you are passionate about customer service and thrive in a team-oriented environment, this opportunity is perfect for you.

Company Pension Scheme

Private Healthcare

Experience in a Customer Service/contact centre environment is essential.
Strong IT skills and excellent communication abilities are required.

Provide front line service to customers through calls and face-to-face interactions.
Resolve queries at the first point of contact to ensure customer satisfaction.

Customer Service Experience

Confidentiality

Attention to Detail

Multi-tasking

IT Skills (Microsoft Outlook, Word, Excel)

Excellent Communication Skills

Microsoft Teams

This is a temporary vacancy.

37 hours per week

Benefits Include Company Pension Scheme & Private Healthcare

Working in a hybrid way, we are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team.

The team is responsible for providing a front line service to customers, answering inbound calls and a face-to-face service and resolving queries at the first point of contact. You will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction.

To be successful in a Customer Service Advisor role, the skills/ability you will need are:

Experience of working in a Customer Service/contact centre environment.
Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
Excellent attention to detail and accuracy.
The ability to multi-task.
Excellent IT skills, especially Microsoft Outlook, Word and Excel.
Excellent communication skills, able to communicate across multiple channels including Microsoft Teams, Face to Face and Email.
Able to work from our head office at least twice a week following the initial training period.

The closing date for applications is 31st March 2025.

To apply or view the job details please click on the link below: Job Details

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