Customer Service Advisor

JR United Kingdom; Stockton-on-Tees; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking compassionate individuals to join their Payment Support Team. This role offers the chance to make a meaningful impact by assisting customers with their billing and payment challenges. With a flexible work environment and comprehensive training, you'll become an expert in providing exceptional service. Enjoy a competitive starting salary with opportunities for growth and a range of fantastic perks, including online GP access and generous family leave policies. If you're ready to use your life experience to help others, this is the perfect opportunity for you.

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Experience in customer service or similar roles is beneficial.
• Transferable life skills to navigate challenging situations.

Responsibilities

• Support customers with billing queries and payment issues.
• Deliver a brilliant, personal service during difficult times.

Skills

Customer Service

Communication Skills

Problem Solving

Resilience

Job description

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Client:

EE

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Where: Darlington

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role

Shifts: The department is open from 08:00 am until 06:00 pm so no late evening shifts and only one weekend in three!

Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Payment Support role with EE.

Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether it’s helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?