Customer Service Advisor

Total System Services; Stockport; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading payment solutions provider in Stockport is seeking a Customer Service Advisor for their Technical Helpdesk team. The ideal candidate will have experience in customer service, strong technical skills, and a passion for problem-solving. Responsibilities include resolving technical issues for customers and providing exceptional support. The position offers a basic salary of £25,396 plus uncapped commission, with opportunities for career growth in a dynamic environment.

Benefits

Excellent Basic Salary

Work from home during weekend shifts

Competitive uncapped Commission structure

In-depth Training and Development

Incredible events and incentives

Convenient office location with parking

Qualifications

• Previous customer service experience in a fast-paced environment.
• Strong IT skills and ability to use multiple platforms simultaneously.
• Flexibility to work varying shifts, including weekends.

Responsibilities

• Act as the first point of contact for technical issues with payment terminals.
• Offer exceptional customer service and ensure customer satisfaction.
• Develop a deep understanding of payment terminal products.

Skills

Customer service experience

Technical aptitude

Problem-solving skills

Communication skills

Attention to detail

Tools

Technical platforms

Job description

Overview

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Takepayments is a dynamic and rapidly growing company dedicated to providing top quality merchant services. We are the UKs most trusted payments provider with an outstanding 4.9 rating on Trustpilot. We are a part of the Global Payments Group who are a Fortune 500 company that offer a full range of configurable solutions that unify every aspect of commerce. We make it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our Stockport office is seeking a Customer Service Advisor to join our Technical Helpdesk team. If you are passionate about helping customers resolve technical issues and are looking for an opportunity to grow in a rewarding field, we want to hear from you!

Benefits

• Excellent Basic Salary of £25,396
• Work from home during weekend shifts
• Competitive Uncapped Commission structure
• Our offices are minutes away from all public transport links and on-site parking
• In depth Training and Development with the opportunity to progress your career
• Incredible events and incentives
• 40 Hour week – Shifts during the hours of Monday – Sunday 8am to 7pm

Responsibilities

• Technical Issue Resolution: Act as the first point of contact for customers experiencing technical issues with their payment terminals. Diagnose and troubleshoot problems to provide efficient solutions.
• Customer Support: Offer exceptional customer service by actively listening to customer concerns, providing clear and concise explanations, and ensuring customer satisfaction.
• Product Knowledge: Develop a deep understanding of our payment terminal products and stay up-to-date with technical advancements to assist customers effectively.
• Organisation: Maintain detailed records of customer interactions, including issue descriptions, resolutions, and follow-up actions.
• Team Work: Collaborate with colleagues and other departments to escalate and resolve complex technical issues, ensuring a seamless customer experience.

Requirements

• Previous customer service experience, preferably in a fast paced – high pressure role.
• Ability to use multiple technical platforms simultaneously so very string IT skills required
• Strong problem-solving skills and technical aptitude.
• Excellent communication and attention to detail skills, both written and verbal.
• Ability to work effectively in a fast-paced environment.
• Flexibility to work within the specified shifts, including weekends.

Equal Opportunity

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact "[e-mail]".