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Customer Service Advisor

Etex Group

Stirling

On-site

GBP 20,000 - 30,000

Full time

23 days ago

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Job summary

Join Etex Group as a Customer Service Advisor in Stirling, where you'll play a pivotal role in enhancing customer experiences. This position entails processing purchase orders, addressing customer inquiries, and ensuring timely delivery of orders. A strong focus on customer service and teamwork is essential to success in this role.

Qualifications

  • Experience working in customer-facing roles.
  • Ability to prioritize workload.
  • Demonstrated empathy and caring communication.

Responsibilities

  • Provide technical information and process purchase orders.
  • Handle telephone enquiries and customer complaints.
  • Ensure stock availability and prompt delivery of orders.

Skills

Customer-oriented experience
Service mindset
Attention to detail
Workload management
Team player

Job description

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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Sterling!

The Customer Service Advisor is a pivotal role in our mission to provide the best experience and service for our customers.

What you’ll do:
  • Provide basic technical information on Superglass and Sterling products and services and process all purchase orders accurately and effectively.
  • Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
  • Monitor and address all customer complaints promptly and empathetically in accordance with Company procedures.
  • Liaise with internal departments to ensure stock availability and prompt delivery of all customer orders.
What you’ll bring:
  • Demonstrable experience working within a customer-oriented environment in a customer-facing role.
  • A strong service mindset with a “customer first” attitude.
  • High attention to detail and data accuracy.
  • Strong workload management and organization skills with the ability to prioritize workload appropriately.
  • A team player who communicates through empathy and care.
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