Customer Service Advisor

Etex Group; Stirling; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join Etex Group as a Customer Service Advisor in Stirling, where you'll play a pivotal role in enhancing customer experiences. This position entails processing purchase orders, addressing customer inquiries, and ensuring timely delivery of orders. A strong focus on customer service and teamwork is essential to success in this role.

Qualifications

• Experience working in customer-facing roles.
• Ability to prioritize workload.
• Demonstrated empathy and caring communication.

Responsibilities

• Provide technical information and process purchase orders.
• Handle telephone enquiries and customer complaints.
• Ensure stock availability and prompt delivery of orders.

Skills

Customer-oriented experience

Service mindset

Attention to detail

Workload management

Team player

Job description

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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Sterling!

The Customer Service Advisor is a pivotal role in our mission to provide the best experience and service for our customers.

What you’ll do:

• Provide basic technical information on Superglass and Sterling products and services and process all purchase orders accurately and effectively.
• Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
• Monitor and address all customer complaints promptly and empathetically in accordance with Company procedures.
• Liaise with internal departments to ensure stock availability and prompt delivery of all customer orders.

What you’ll bring:

• Demonstrable experience working within a customer-oriented environment in a customer-facing role.
• A strong service mindset with a “customer first” attitude.
• High attention to detail and data accuracy.
• Strong workload management and organization skills with the ability to prioritize workload appropriately.
• A team player who communicates through empathy and care.