Customer Service Advisor

Etex; Stirling; On-site; GBP 20,000 - 25,000; Full time

Job summary

Etex, a leader in sustainable construction, is seeking a Customer Service Advisor in Stirling. This role will be key in ensuring exceptional customer experiences, managing inquiries, and supporting various internal departments to deliver services effectively. Ideal candidates will have experience in customer service with a strong attention to detail and a commitment to customer satisfaction.

Qualifications

• Experience in a customer-facing role is essential.
• High attention to detail required.
• Strong service mindset with 'customer first' attitude.

Responsibilities

• Provide technical information on products and process purchase orders accurately.
• Monitor and answer telephone enquiries professionally.
• Address customer complaints promptly and empathetically.

Skills

Customer-oriented

Attention to detail

Workload management

Communication

Job description

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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Sterling!

The Customer Service Advisor is a pivotal role in our mission to provide the best experience and service for our customers.

What you’ll do:

• Provide basic technical information on Superglass and Sterling products and services and process all purchase orders accurately and effectively.
• Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
• Monitor and address all customer complaints promptly and empathetically in accordance with company procedures.
• Liaise with internal departments to ensure stock availability and prompt delivery of all customer orders.

What you’ll bring:

• Demonstrable experience working within a customer-oriented environment in a customer-facing role.
• A strong service mindset with a “customer first” attitude.
• High attention to detail and data accuracy.
• Strong workload management and organisation skills with the ability to prioritise workload appropriately.
• A team player who communicates through empathy and care.

Note: The additional information about awards, culture, sustainability, diversity, and flexibility, while valuable, may be condensed or summarized to keep the job description focused and concise.