Customer Service Advisor

Ontrak Recruitment; St Leonards; On-site; GBP 40,000 - 60,000; Full time

Job summary

A temporary staffing agency in St Leonards is seeking outgoing cleaners to provide customer service on the railways. Candidates should possess excellent customer service skills and be able to work flexible shifts, including earlies and lates. The position offers competitive pay and training opportunities. Role starts immediately and requires a proactive attitude in a fast-paced environment.

Benefits

Training and Development

Competitive pay

Career advancement opportunities

Qualifications

• Must be flexible to work shifts, including earlies, lates, and weekends.
• Previous customer service experience in a similar position is required.
• Must be comfortable working in a safety-critical railway environment.

Responsibilities

• Provide impeccable customer service experience to customers and passengers.
• Assist customers with lifts and luggage.
• Make clear announcements to passengers.

Skills

Customer service experience

Problem-solving

Communication skills

Proactive attitude

Job description

Ontrak Recruitment & Training are currently seeking committed and outgoing cleaners to join our valued and long-standing clients on the Railways.

This fantastic opportunity will not only benefit your pocket as our rates of pay are competitive but will also kick start your career within a customer service position.

Please note: Ontrak UK LTD is a temporary agency who recruit candidates for projects and temp roles. This means we are solely depending on the clients requests and this is subject to change weekly. Hours each week can differ and you could receive up to 72 hours a week, but this is never guaranteed. Projects can come to an end whenever the client requests it to and hours can reduce at any point they ask.

What makes working for Ontrak so good?

We pay for your training, and not only that we pay you whilst training! You will receive COSHH and customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.

Due to this position being customer-facing, we have a statutory duty (under Part 7 of the Immigration Act (2016) to ensure that all post holders have a sufficient command of spoken English/Welsh to effectively meet the job requirements.

Responsibilities:

• Provide an impeccable customer service experience to customers and passengers on the railway.
• Being vigilant and visible to all customers and other members of staff
• Assisting customers with the usage of lifts and luggage
• Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied.
• Report any anti-social behaviour with little disruption to other passengers as per the Railway Bylaws.
• Must be confident in approaching passengers and helping with travel queries
• Always bringing and outgoing and positive attitude to the station
• Must be able to problem solve
• Constantly proactive during the day helping where needed
• Consistently being proactive up and down the platforms and through the stations
• Helping with extra tasks asked by the client
• Making clear announcements to passengers who enter and exit the station depending on the event

Requirements:

• You must be able to get to your location of work for a 5am start and the latest finish could be as late as1am. Most shifts are around 8 hours but there is an opportunity to work up to 12 hours!
• You will need to pass a Drugs and Alcohol Medical.
• You will need to pass a DBS.
• You will need to provide valid Identification, work permit (if applicable) and proof of National Insurance.
• You must have previous exceptional customer services experience in a similar position.
• Must be flexible to work shifts times, earlies, lates and weekends. You will be on a rota basis.
• Must be available immediately as these are temporary ongoing positions.
• ALL OUR ROLES ARE BASED WORKING IN A RAILWAY ENVIRONMENT, THESE ARE CLASSED AS 'SAFETY CRITICAL' THEREFORE YOU MUST BE COMFORTABLE AND ABLE TO DO SO

Benefits: Training and Development, competitive pay rate of £12.21, and opportunities for career advancement.

Location: St Leonards Station, with shifts from 25th October - 2nd November, and shift times of 06:00-15:00 and 14:00-23:00.