Customer Service Advisor

GPW Recruitment; St Helens; On-site; GBP 27,000; Full time

Job summary

A leading manufacturing company is seeking a Customer Service Advisor in St Helens, offering a salary of up to £26,500 plus an impressive benefits package. Responsibilities include providing customer service support, processing orders using SAP, and ensuring customer satisfaction. The role requires strong communication skills, SAP experience, and the ability to work collaboratively within a team.

Benefits

Contributory pension

Health insurance

Free parking

Free hot and cold beverages

Fresh fruit

Gym membership

Free hot lunch (once a month)

Family fun days

Free Christmas party for you and partner

33 days’ annual leave (25 + 8 bank holidays)

Responsibilities

• Work closely with Warehouse, Logistics, and Production.
• Communicate product information to customers.
• Process orders in SAP and generate necessary paperwork.
• Maintain a 'Goods Return' record.
• Promote health and safety and ISO 9000 policies.

Skills

SAP experience

Customer Service experience

Microsoft applications

Excellent verbal and written communication skills

Knowledge and application of Customer Service procedures

Knowledge and application of QA procedures

Open, approachable, friendly personality

High personal and professional motivation

Team player with a positive ‘can do’ attitude

Job description

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Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?

We’re recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in their office.

Joining and established Customer Service team, you will provide Customer Service advice and support to both existing and new customers. Taking full responsibility of orders received to ensure customer satisfaction and brand reputation is sustained.

Responsibilities

• To work closely with Warehouse, Logistics and Production
• Communicate product information to the company’s customers
• Communicating courteously with customers by telephone and email
• Calling customers to provide a one-to-one service
• Providing help and advice to customers, using the company products or services
• Process orders received from customers in SAP and generate the correct paperwork to enable the Warehouse /Logistic Manager to process customer’s requirements
• Process Electronic Orders
• Maintain a “Goods Return” record with the company’s IT system, enabling the Warehouse/Logistic manager to cross refer for any goods returned by customers
• Provide a communication link between Customers and external sales team
• Promote company policies in respect of Health and safety and ISO 9000 policies
• Were applicable maintain records required by ISO 9000
• Carry out ad hoc duties as and when required

Candidates will need:

• SAP experience
• Customer Service experience
• Microsoft applications, such as Word, Excel and Outlook
• Excellent verbal and written communication skills
• Knowledge and application of Customer Service procedures
• Knowledge and application of QA procedures
• Open, approachable, and friendly personality
• High personal and professional motivation
• Team player with a positive ‘can do’ attitude

On offer

A Salary to £26,500 pa is on offer with an impressive benefits package including a contributory pension, simply health insurance, free parking, free hot and cold beverages, fresh fruit, gym membership, free hot lunch (once a month), family fun days, free Christmas party for you and partner. In addition, they offer 33 days’ annual leave (25 + 8 bank holidays including bank holidays)

Working Hours: Monday to Friday – hours per week