Customer Service Advisor

TN United Kingdom; St Helens; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their vibrant team in St Helens. This role focuses on providing exceptional support to members, whether in-branch, over the phone, or through online channels. With a commitment to personal development and community engagement, you will thrive in a dynamic environment that values respect and authenticity. Enjoy a rewarding career where your contributions make a real difference, and benefit from flexible working options and comprehensive training from day one.

Benefits

25 days holiday plus Bank Holidays

On-target bonus of 7%

Up to 11% pension contributions

Private medical insurance

Discounts on retail and health services

Qualifications

• Passion for customer service and community engagement.
• Willingness to learn and develop through training.

Responsibilities

• Support members in finding suitable products and services.
• Facilitate conversations across various channels.

Skills

Customer Service

Adaptability

Empathy

Relationship Building

Digital Literacy

Job description

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If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things. And because we’re right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.

About the Role

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
• Facilitate great conversations confidently through the channel of their choice, supporting our members in branch, over the phone, and with online account management.
• Enjoy the freedom to do what’s right, without sales targets.

Here at YBS, no two branches are the same; each has its own characteristics and qualities that make working there special. The hiring manager describes St Helens Branch as:

“We are looking for a colleague with a passion for customer service and enthusiasm to join our team in St Helens. If you thrive on supporting customers and being part of the local community, this is the perfect role for you. You will be joining an experienced team committed to providing joyful experiences for every customer visiting or calling our branch. This role offers growth, development, and the chance to reach your full potential in a supportive environment, as personal development is our top priority. It’s a fast-paced role with no two days the same, so you’ll learn something new each day.”

We are passionate about growing our business and making a difference in the community through volunteering, whether at FareShare depots, delivering Money Minds sessions in schools, or organizing community events. If this sounds like the right opportunity, please get in touch.”

About You

We’re not looking for financial services expertise or extensive customer service experience. Instead, you should be:

• Willing to go the extra mile for colleagues and members to help us grow and succeed.
• Adaptable, thriving in dynamic environments and embracing change positively.
• Respectful of diverse people, skills, experiences, and opinions.
• Empathetic, understanding and addressing others’ needs and feelings to foster a supportive environment.
• Excellent at building and maintaining positive relationships with members and colleagues.
• Possessing a growth mindset and eager to develop through training and development.
• Digitally literate, capable of using various digital tools to enhance productivity.
• Aspiring to become an expert on our products and services.
• Dedicated to continuous self-development to stay future-ready.

About Us

At YBS, we prioritize our members over shareholders. We value respect, authenticity, and a rewarding career. You’ll be supported to bring your whole self to work and grow professionally.

Our Offerings

We provide flexible working options to support work-life balance, including options to finish early or fit hobbies and studies around work hours. We’re open to discussing flexible arrangements at any stage of the recruitment process.

We’re committed to your development from day one, with comprehensive induction and training to help you succeed.

Our Values

We promote an inclusive environment where everyone can be themselves. If you’re committed to helping our members and going the extra mile, you’ll fit right in.

Benefits

• Holiday: 25 days plus Bank Holidays, with the option to buy up to 5 extra days.
• Bonus: Collaborative success rewarded with an on-target bonus of 7%, up to 15% maximum.
• Pension: Up to 11% contributions into your YBS pension.
• Healthcare: Access to private medical insurance, dental, and healthcare plans.
• My Benefits: Access to discounts on retail, hospitality, and health services via our benefits portal.

Ready to apply?

If you’re great with people, we think you’d be a great fit for this role.