Customer Service Advisor

Uniting Holding; Southend-on-Sea; On-site; GBP 20,000 - 28,000; Full time

Job summary

A customer service-focused company in Southend-on-Sea is seeking a Customer Service Advisor to manage client communications and provide quality service. The ideal candidate will have a year of customer service experience, GCSEs, NVQs, or equivalent qualifications, and be skilled in handling queries, resolving problems, and maintaining customer relationships in a high-pressure environment.

Qualifications

• Experience in a customer service role for at least one year.
• Understanding of customer service principles and practices.

Responsibilities

• Manage client communications effectively.
• Provide quality customer service while increasing sales.
• Handle enquiries and customer correspondence.
• Perform administrative functions and update client accounts.

Skills

Handling customer queries

Providing excellent customer service

Oral and written communication

Being professional and flexible

Managing stress

Resolving problems

Being driven and positive

Managing multiple tasks

Meeting targets

Administration and organisation

Being sales-oriented

Education

One Year Customer Service Experience

GCSEs

NVQs

HND/HNC

High School Diplomas

Job description

Managing client communications is the responsibility of aCustomer Service Advisor.These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company’s revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant job stressors. However, they employ stress management and coping skills in their daily activities.

ACustomer Service Advisorusually performs many of the following tasks:

•Handlingenquiries

•Offeringcustomers products and services

•Performingadministrative functions

•Updatingclient accounts

•Processingcustomer correspondence

Skills

•Handling customer queries

•Providing excellent customer service

•Oral and written communication

•Being professional and flexible

•Managing stress

•Resolving problems

•Being driven andpositive

•Managing multiple tasks

•Meeting targets

•Administration and organisation

•Being sales oriented

Requirements:

• One Year Customer service experiance

•GCSEs

•NVQs

•HND/HNC

•High School Diplomas