Customer Service Advisor

Dalebrook Supplies; South Witham; On-site; GBP 22,000 - 26,000; Full time

Job summary

A supplier of melamine tableware is seeking a Customer Service Advisor in Witham. This role involves being the first point of contact for customers, handling inquiries, and managing sales support activities. The ideal candidate will have previous customer service experience and strong communication skills. Offering up to £26,000 based on experience, this position also provides full training and opportunities for progression.

Benefits

Competitive pay (up to £26K)

Full training and ongoing support

Scope to progress within the business

On-site parking

Qualifications

• Previous experience in Customer Service is essential.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• First point of contact for incoming calls and enquiries.
• Manage the sales inbox.
• Resolve customer issues and complaints professionally.

Skills

Customer Service Experience

Excellent Communication Skills

Problem-Solving Abilities

Attention to Detail

Proficiency in Microsoft Office

Job description

CUSTOMER SERVICE ADVISOR / WITHAM / UP TO £26,000 / GREAT BENEFITS

Exciting new opportunity for an enthusiastic, well-organised Customer Service Advisor to join a growing, ambitious business in Witham.

Friendly working hours (9am-5pm, Mon-Fri) and excellent pay (up to £26k, dependent on experience).

Dalebrook Supplies Ltd is a leading supplier of Melamine tableware and display products, supplying to a wide range of clients globally. With warehouses in China, the UK, and Holland, and offices in Witham, Essex, and Central London, where we also host a dedicated showroom, we are well-positioned to support our continued growth and international presence.

As part of our ongoing expansion, we are excited to offer a fantastic opportunity for a Customer Service Advisor to join our dynamic team.

Why You Should Work Here

Culturally, we adopt a focused and collaborative environment. Many of our employees have been with the business for some time, which we believe speaks volumes.

The successful Customer Service Advisor can be assured that you will be joining a solid, professional, and secure business with extensive experience and opportunities.

What's on Offer?

• Competitive pay (up to £26K, based on experience)
• Full training and ongoing support
• Scope to progress within the business
• On-site parking

Key Responsibilities of the Customer Service Advisor

• First point of contact for incoming calls and enquiries
• Manage the sales inbox
• Qualify incoming leads and ensure they are efficiently passed on to the Sales team
• Provide accurate information and guidance to customers regarding products, services, and orders
• Resolve customer issues and complaints professionally and efficiently
• Provide administrative support to the Sales Team: arrange samples, complete quotation requests, action brochure requests, book appointments for sales and showroom visits, and provide relevant alternatives where required
• Ensure customer information is kept up-to-date within our system (Business Central)
• Cross-train to support the Order Processing team

Skills & Experience Required

• Previous experience in Customer Service is essential
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Proficiency in Microsoft Office programs such as Word and Excel
• Experience with using and utilising systems is desired
• Able to prioritise workload both individually and as part of a team
• Ability to work in a fast-paced environment

What's Next?

Don't wait! APPLY NOW for this exciting Customer Service Advisor position.