Customer Service Advisor

Bairstow Eves; South Ockendon; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading property management company in South Ockendon is seeking a Property Management and Tenancy Administrator. The role involves supporting branches, landlords, and tenants, coordinating repair works, and ensuring safety checks. The ideal candidate will have outstanding customer service skills, solid administration abilities, and be detail-oriented. Competitive salary of £24,670 with opportunities for training and progression is offered.

Benefits

Support in training towards ARLA - NFOPP qualifications

Team incentives

Gym discounts

Life assurance

Workplace pension scheme

Responsibilities

• Provide property management and tenancy administration support to branches, landlords and tenants.
• Coordinate and liaise with contractors to ensure repair/maintenance works are carried out in time.
• Coordinate and arrange relevant statutory safety checks.

Skills

Outstanding Customer Service skills

Solid administration skills

Resilient, positive, numerate and detail oriented

Organised and able to prioritise workload

Excellent verbal and written communication skills

IT literate (MS Office, internet, email systems)

Job description

Overview

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also coordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.

Responsibilities

• Provide property management and tenancy administration support to branches, landlords and tenants.


• Coordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards.


• Coordinate and arrange relevant statutory safety checks.

Qualifications & Skills

• Outstanding Customer Service skills


• Solid administration skills


• Resilient, positive, numerate and detail oriented


• Organised and able to prioritise workload in a faced paced environment


• Excellent verbal and written communication skills


• IT literate (MS Office, internet, email systems)

Salary

Salary: £24,670

What’s in it for you?

• Support in training towards ARLA - NFOPP qualifications


• Basic salary £24,670, additional £1,000 once qualified


• Industry leading training and development


• Demonstrable career ladder


• Opportunities for progression


• Collaborative, rewarding and fun environment


• Team incentives, Aviva Digicare + workplace / Cycle to work scheme


• Colleague discount scheme / Perks at work / Gym discounts


• Life assurance / Workplace pension scheme