Customer Service Advisor

www.findapprenticeship.service.gov.uk - Jobboard; Smethwick; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Smethwick is seeking a Customer Service Advisor to handle customer queries and transactions. The role involves processing payments, managing customer relationships, and problem-solving in a busy environment. Ideal candidates will have strong communication skills and the ability to prioritize workloads. Immediate starts are available, and the pay rate is £12.30 per hour.

Qualifications

• Must have clear communication skills across all contact channels.
• Able to prioritize workload and resolve issues effectively.
• Willingness to learn customer and agent requirements.

Responsibilities

• Handle customer requests and queries in a branch environment.
• Raise credit notes and update the Manual Log as required.
• Process payments and manage cash securely.

Skills

Confident communication skills

Problem-solving

Ability to prioritize workload

Job description

The Best Connectionare currently recruiting for aCustomer Service Advisorfor our client based inSmethwick.

Hours of work: Monday-Friday - 08:00-17:00

Pay rate £12.30 per hour.

IMMEDIATE STARTS AVAILABLE. ALL CANDIDATES MUST APPLY WITH CVs!

Job duties:

• Handles requests from customers in a local site/depot or branch environment. Includes new account and pricing set up, order entry and queries and internal communication with operations and sales teams
• Raises manual notes for permitted scenarios and updates Manual Log
• Raises credit notes adhering to the credit note request procedure
• Takes payments from customers and reconciles banking for gas and equipment
• Calculates commission payments to agents and makes adjustments to cylinder holdings
• Completes manual template to create Proforma Invoices as required
• Provides rapid resolution to issues and assesses when a contact requires escalation or referral to an expert
• Develops and maintains knowledge of products, services and systems as required
• Identifies sales opportunities for referral to the sales team
• Develops strong long term relationships with customers and agents to fully understand their needs
• Provides proactive service to select customers based on outbound contact
• Manages work within KPI / target framework to optimise customer experience and productivity
• Process cash and card payments over the counter securely and responsibly
• Take initiative by informing regular customers of new products or services and price changes
• Listen to and resolve customers' complaints regarding products or services
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Be instrumental in accurate and timely stock counts

Candidate requirements:

• Confident and clear communication skills across all contact channels
• Capable of prioritising workload and solving problems
• Able to remain focused in a busy telephone environment
• Willingness to learn about industry, products, customer and agent requirements