Customer Service Advisor

M Group Services; Slough; Remote; GBP 20,000 - 30,000; Full time

Job summary

A leading infrastructure provider is seeking a Customer Service Advisor to work remotely. In this role, you will manage inbound and outbound customer calls, ensuring effective resolutions and support. Ideal candidates will have strong customer service and administrative skills. The position offers a range of benefits, including a health care cash plan, and additional perks like annual leave and a reward scheme.

Benefits

Matched pension scheme

Online GP service

Employee assistance programme

Life assurance

25 days annual leave plus bank holidays

Health Care Cash Plan

Discretionary bonus scheme

Qualifications

• Passionate about delivering excellent customer service.
• Experience in a call center or customer service environment.
• Proven administrative skills.

Responsibilities

• Handle inbound and outbound calls efficiently.
• Manage customer enquiries and schedule appointments.
• Resolve customer issues and ensure satisfaction.

Skills

Customer service skills

Administrative skills

Interpersonal skills

Ability to work in a team

Additional spoken languages

Job description

About The Role
M Group
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our Demand management and network infrastructure - We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.
Want to be a part of it?
What will you be doing?
We're looking to recruit Customer Service Advisors based remotely.
As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls.
We'll need you to handle inbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports.
You'll be working with the Customer Experience Manager and Team Leader to promote the profile of MGroup Water Services. Ensure any service failures or priority issues are escalated to the Customer Service Manager for action. Maintain ownership of any customer issue through to resolution. Strive to outperform personal targets, team targets and Yorkshire Water Service Level Agreements.
This is a remote, working from home role. We'll provide you with the equipment required and you'll need to have a good Wi-Fi connection and a desk with a quiet working space at home.
All interviews will be taking place during the week commencing the 18th August 2025.
What you’ll bring

- Are you passionate about delivering excellent customer service?
- Have you gained experience in a call centre or customer service environment?
- Do you have proven administration and customer service skills?
- Are you a team player with strong interpersonal skills?
- Additional spoken languages would be advantageous

What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;

- Matched or contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme

In addition, this role offers;

- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
- Discretionary bonus scheme
- 25 days annual leave plus bank holidays
- Recommend a friend – get rewarded for introducing people to us!

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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