Customer Service Advisor

M Group Ltd; Slough; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading infrastructure services company is seeking a Customer Service Advisor for their Langley office. The role involves managing customer enquiries, handling calls, and supporting the Customer Experience Team. Applicants should possess strong customer service skills and preferably have experience in a call centre environment. The position offers hybrid working with training provided, and includes various benefits such as a pension scheme and health cash plan.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work scheme

Enhanced maternity/paternity leave

Discretionary bonus scheme

25 days annual leave plus bank holidays

Qualifications

• Passionate about delivering excellent customer service.
• Experience in a call centre or customer service environment.
• Proven administration and customer service skills.
• Team player with strong interpersonal skills.
• Additional spoken languages would be advantageous.

Responsibilities

• Ensure all customers are dealt with effectively and accurately.
• Handle inbound and outbound calls.
• Manage customer enquiries and book appointments.
• Escalate service failures to the Customer Service Manager.
• Maintain ownership of customer issues until resolved.

Skills

Excellent customer service

Call centre experience

Interpersonal skills

Proven administration skills

Additional spoken languages

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within ourDemand management and network infrastructure-We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

What will you be doing?

We're looking to recruit Customer Service Advisors based out of our Langley office.

As a Customer Service Advisor, you'll be ensuring that all customers are dealt with in an effective, accurate and timely manner. You'll provide support to the Customer Experience Team in the daily functions of the department. Ensuring that all operations are completed, handling inbound and outbound calls.

We'll need you to handleinbound and outbound calls, managing customer enquiries and booking appointments whilst accurately capturing data from calls to assist the management team in the production of reports.

You'll be working with the Customer Experience Manager and Team Leaders to promote the profile of Morrison Water Services.Ensure any service failures or priority issues are escalated to the Customer Service Manager for action.Maintain ownership of any customer issue through to resolution.Strive to outperform personal targets, team targets andThames Water Service Level Agreements.

This is ahybrid working role working a minimum of 2 days a week in the office. We'll provide you with the equipment required and you'll need to have a good Wi-Fi connection and a desk with a quiet working space at home.

Due to a new contract, we'll be recruiting in excess of 100 new positions, please see below the first 2 assessment days that will be taking place:

1^STAssessment Day:Wednesday 20^th August 2025

08:45am – 12:00pm

12:45pm – 16:00pm

Start date: 08^th September 2025

2^NDAssessment Day:Friday 22^nd August 2025

08:45am – 12:00pm

12:45pm – 16:00pm

Start date:08^th September 2025

Location: Worcester House, Unit 6 Langley Quay, Waterside Drive, Langley, SL3 6EY.

You'll be required to bring with you your Right to Work in the UK and proof of your current address.

You'll be able to start 3 weeks in-house training at Worcester House on the start date listed above.

What you’ll bring

• Are you passionate about delivering excellent customer service?
• Have you gainedexperience in a call centre or customer service environment?
• Do you have proven administration and customer service skills?
• Are you a team player with strong interpersonal skills?
• Additional spoken languages would be advantageous

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’reresponsibleand go further for our people, clients, communities and the planet
• We’reopenand seek new and better ways of exceeding expectations
• We’retogetherand as one team; the whole is greater than the sum of the parts
• We’reambitiousand embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3^rdparty background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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