Customer Service Advisor

JR United Kingdom; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading online discount platform is seeking a Customer Service Advisor to support Merchants through onboarding and day-to-day queries. The ideal candidate will have strong communication skills and a customer service background. Enjoy a fun office environment with flexible working, generous holidays, free meals, and wellness programs. This role is key to maintaining positive Merchant relationships.

Benefits

25 days holiday + 8 bank holidays

Free fruit

Weekly breakfast feasts

Wellness Wednesdays

Games area

Store discounts

Monthly social events

Qualifications

• Essential knowledge of Microsoft Office Suite like Excel, Word, Outlook.
• Customer service or administration background is advantageous.
• Detail-oriented with a high level of accuracy.
• Ability to communicate effectively in verbal and written form.

Responsibilities

• Provide thorough onboarding for new Merchants.
• Support and resolve queries for Merchants.
• Manage administration of deals and update systems.
• Investigate payment summaries and assist Sales colleagues.

Skills

Knowledge of Microsoft Office Suite

Customer Service experience

Detail oriented

Effective communication

Multitasking ability

Relationship building

Flexibility and adaptability

Job description

Social network you want to login/join with:

? Join the Wowcher Team - We're Hiring a Customer Service Advisor ?

Location: Derby (Embrace the office vibes – 4 days a week!)

Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.

We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few!

We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on!

Your Mission:

The Merchant Solutions Advisor will be responsible for working closely with our merchants to resolve onboard Merchants swiftly and to ensure they understand contractual terms, you will also provide ongoing support to the Merchants with day-to-day activities to support our Sales colleagues in maintaining a mutual respectful relationship.

Your Quests Include:

• Provide thorough onboarding for new Merchants.
• Provide Support and guidance to Merchants and resolve any queries.
• Work alongside internal teams to manage the administration of deals which will include updating systems to ensure accurate information for customers when purchasing Merchant deals.
• Investigate and review payment summaries.
• Work alongside our Sales Colleagues to ensure understanding of business profiles.

Who you are:

• Essential knowledge of Microsoft office suite i.e.: Excel, Word, Outlook etc.
• Customer Service/Administration background would be advantageous.
• Detail orientated with a high level of accuracy
• The ability to communicate effectively – both verbal and written form
• The ability to multitask and handle several queries simultaneously.
• Ability to prioritise tasks.
• Show initiative, motivation and focus
• Ability to build and nurture relationships with internal and external stakeholders.
• Flexible and able to quickly adapt to new situations.

Why Wowcher is your Next Stop:

Our office is like no other - it's a hub of fun and creativity!

? Flexible working - blend office and home for your ideal work-life mix

? 25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)

? Free fruit to fuel your day

? Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning.

? Wellness Wednesdays (hello, free massages!)

? Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco

? Games area for some friendly competition

? Benefits platform Perkbox so you can get discount and rewards across the UK!

? Monthly social events – All Bar Wowcher! get to know your awesome colleagues

? Legendary all-company parties twice a year - don't miss out!

? Cycle Scheme and Season Ticket Loan to get you moving

? Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution.

? Enhanced Employee Assistance Provider for confidential support and advice

? Store discounts across the Wowcher website (including travel deals!)