Customer Service Advisor

Hartshorne Group; Shrewsbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading commercial vehicle distributor, Hartshorne Group, is seeking a proactive and customer-oriented Customer Service Advisor for their Shrewsbury depot. This role involves managing customer interactions, booking vehicle services, and ensuring satisfaction. A positive attitude and teamwork are essential, with comprehensive training provided for the right candidate.

Benefits

Holidays increase with length of service

Excellent contributory pension scheme

In-house and Volvo product training

Healthcare cash plan

Qualifications

• Positive, 'can do' attitude required.
• Commercial experience in a similar environment preferred.
• Willingness to participate in training.

Responsibilities

• Book in vehicles using the planner for repairs and servicing.
• Liaise with customers and inform them about service updates.
• Maintain customer satisfaction index performance.

Skills

Customer Service

Teamwork

Communication

Job description

Hartshorne Group

Customer Service Advisor

Shrewsbury

Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then Hartshorne could be for you.

Currently recruiting a Customer Service Advisor to join our fantastic team at our Shrewsbury depot (SY1).

Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

The successful candidate will have a positive, ‘can do’ attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage but full training will be given.

Overview of the Role

• Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
• Liaise with customers, advise on progress, seek authority to carry out further repairs, take payment and deal with customers enquiries.
• Proactively contact customers, ensuring that the customer is satisfied with work completed.
• Ensure administration procedures are followed.
• Maintain CSI (customer satisfaction index) performance.
• Informing customers of current service promotions.
  
  

Hours

Monday to Friday: 8.00am -17.00pm

Alternate Saturday mornings

Benefits

• Holidays increase with length of service.
• Excellent contributory pension scheme.
• Excellent in house and Volvo product training programme.
• Rewards gateway platform available for scheme members.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.
  
  

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business