Customer Service Advisor

JTX Fitness; Shoreham-by-Sea; On-site; GBP 22,000 - 28,000; Full time

Job summary

JTX Fitness is seeking an experienced Customer Service Advisor to join their friendly team in Shoreham-by-Sea. You will provide support to customers regarding fitness equipment, ensuring satisfaction through effective communication and problem-solving. Full training will be provided, and you will work in a supportive environment focused on customer care. Enjoy benefits like an annual bonus, 25 days of holiday, and staff discounts while helping shape the future of home fitness.

Benefits

Annual Bonus

25 days holiday

Pension

Staff discounts

Socials

Qualifications

• Experience in customer service roles.
• Friendly and professional communication skills.

Responsibilities

• Assist customers via phone, email, and chat.
• Handle issues like damaged machines and missed deliveries.

Skills

Customer Service

Professionalism

Friendliness

Education

Understanding of Gym Equipment

Job description

Are you an experienced Customer Service Advisor looking for a new challenge?

Keen to find a stable, friendly new home?

If so let's chat!

At JTX Fitness, we’re on a mission to empower our customers to achieve their fitness goals from the comfort of their own homes. As one of the UK’s leading providers of high-quality home fitness machines, we pride ourselves on our service proposition, product quality, and customer-centric approach. We are entering an exciting period of product evolution, so join us in shaping the future of home fitness.

Tasks

Our peak season runs from November to January so we'll help you get up to speed in time for the big rush.

You'll have full training on our products and systems before you start helping customers via phone, email and chat. This could be a damaged machine, missed deliveries or just questions about our products.

We have detailed troubleshooting guides and a technical team to help you ensure that we always have happy customers.

Requirements

So we're keen to hear from people who are friendly and professional when dealing with customers via phone or email.

Ideally, you'll have an understanding of gym equipment already.

We are open Mon-Fri 9-5.30 and this is an onsite role based in Shoreham-By-Sea.

Benefits

We offer a great working environment within a business that really cares about customer satisfaction, working with a friendly and fun team.

Annual Bonus

25 days holiday

Pension

Staff discounts & Socials.

Get in touch for full details.

JTX will never discriminate on the basis of gender, race, colour, religion or belief, sexual orientation, disability, age, marital status, or any other protected class.