Customer Service Advisor

Daisy Communications; Sheffield; On-site; GBP 24,000; Full time

Job summary

A leading telecom provider in Sheffield is seeking a customer service representative. You will deliver excellent service, upsell products, and resolve queries. Previous customer service experience is required. The position offers a salary of £23,809.50 per annum plus uncapped commission, and includes benefits like 25 days holiday and a referral bonus scheme.

Benefits

25 days holidays plus bank holidays

£500 referral bonus scheme

Support for professional development

Eye care vouchers

Discounts at over 1,200 retailers

Qualifications

• Previous customer service experience required.
• Experience in lead generation is desirable but not essential.
• Confident communicator with great conversational skills.

Responsibilities

• Delivering excellent customer service.
• Upselling and promoting products through outstanding service.
• Handling queries promptly and professionally.

Skills

Customer service experience

Confident communication

Team player

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.

We are continuously expanding our teams, product offerings, and customer base by working closely with major networks and suppliers, as well as through acquisitions. There are always new opportunities to support UK businesses.

Job Description

This role is with one of Daisy Communications' brands - XLN for Small Business

Salary: £23,809.50 per annum plus uncapped commission
Location: Sheffield
Working Hours: Monday to Friday, 8:30 am – 5:30 pm (37.5 hours/week)

Key responsibilities:

• Delivering excellent customer service
• Upselling and promoting products through outstanding service
• Handling queries promptly and professionally
• Accurately capturing data
• Taking ownership of enquiries and resolving issues effectively

Qualifications:

• Previous customer service experience required
• Experience in lead generation is desirable but not essential
• Confident communicator with great conversational skills
• Willingness to take ownership of calls
• Team player with a passion for service delivery

Additional Information

Our ethos is simple: the more you put in, the more you get out.

We are proud to be awarded a 2-Star accreditation by the Sunday Times Best Companies and voted the UK's No.1 Telecoms company in 2023.

Benefits include:

• 25 days holidays plus bank holidays, increasing up to 30 days with service
• £500 referral bonus scheme
• Support for professional development
• Eye care vouchers and discounted Medicash membership
• Sim deals for you and your family/friends
• Discounts at over 1,200 retailers
• Additional day off for your birthday or wedding