Customer Service Advisor

BT Group; Sheffield; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading company in telecommunications seeks to hire for a Customer Service Billing role in Sheffield. This position offers flexible working options and extensive training to support new employees. Candidates who have a knack for problem-solving and customer relations will thrive in this supportive environment with various benefits.

Benefits

Online GP access for family

Paid carer’s leave

Equalised maternity, paternity, and adoption leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Naturally helpful, calm.
• Ability to build relationships.
• Willingness to learn.

Responsibilities

• Handle customer billing queries over the phone.
• Assure customer satisfaction and support.
• Manage ownership of complex billing issues.

Skills

Problem solving

Communication

Customer support

Job description

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Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with Plusnet.

Why not use your skills to make a difference and join our Billing Team in Sheffield. You’ll be talking over the phone to customers with all sorts of Billing related queries. You could be helping someone with a simple question or something that needs a bit more work and ownership, you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within Plusnet, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• Agreatstarting salary of £23,504 rising to £24,064 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season TicketTravel Loan – giving you the funds topay for your travelto and from work up front, making a difference where it counts.
• Volunteering days, so you cangive backto your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career.

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Created on 25/06/2025 by TN United Kingdom