Customer Service Advisor

Daisy Communications Limited; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company in Sheffield is seeking a Customer Service Representative to deliver exceptional service. The ideal candidate should have experience in customer service and be a confident communicator. Responsibilities include upselling products and ensuring customer queries are resolved promptly. This role offers 25 days of holiday plus additional benefits, making it an attractive opportunity for passionate individuals.

Benefits

25 days of holidays plus bank holidays

Professional development opportunities

Discounted Medicash membership

Discounts at over 1,200 retailers

Additional day off on your birthday

Qualifications

• Previous customer service experience is required.
• A confident communicator who can engage customers.
• Passionate individuals willing to take ownership of calls.

Responsibilities

• Deliver world-class service to customers.
• Upsell products through excellent service.
• Handle queries promptly and professionally.

Skills

Customer service experience

Confident communicator

Team player

Job description

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This role sits with one of Daisy Communications brands - XLN for Small Business

Salary: £ per annum with uncapped commission
Location: Sheffield
Working Hours: Monday to Friday, between 8:30 – 17:30

Key responsibilities:

• Delivering world-class service.
• Upselling and promoting products to customers through excellent service.
• Ensuring all queries are dealt with promptly and professionally.
• Ensuring data is always captured accurately.
• Taking ownership & responsibility for enquiries and resolving any issues.

Qualifications

• Previous customer service experience is required.
• Previous experience in a lead-generation environment is desirable, but not essential.
• A confident communicator – we want people who can have great conversations with our customers.
• Passionate individuals with the willingness to take ownership of the call.
• A team player who works well with others and has a love for delivering service.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in, the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted the UK's Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married