Customer Service Advisor

E3 Recruitment; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading national manufacturing business in Sheffield is seeking a Customer Service Advisor to manage customer inquiries and provide exceptional service. You'll benefit from on-the-job training and a competitive hourly rate of £13.55. Ideal candidates should have prior customer service experience, excellent interpersonal skills, and the ability to multitask in a fast-paced environment. Apply now to join a dynamic team!

Qualifications

• Previous experience in a customer service or administrative role, preferably in a manufacturing environment.
• Strong interpersonal skills with a professional demeanor.
• Proficient with Windows based IT systems.
• Flexibility to adapt to changing priorities.

Responsibilities

• Manage customer inquiries and provide exceptional customer service.
• Perform accurate and efficient order entry.
• Handle customer complaints and resolve issues.
• Collaborate with team members to improve efficiency.

Skills

Customer service experience

Interpersonal skills

Organisational skills

Ability to multitask

Job description

We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in Sheffield's Kiveton Park area.

The position offers on-the-job training.

What's in it for you as a Customer Service Advisor:
, Hourly pay rate - £13.55 per hour (salary £29,945)
, Hours of work - Monday to Friday 8am - 4pm or 9am - 5pm rotating
, The position is initially offered on a 2 - 3 month temporary basis, which could potentially be extended.

Main duties of the Customer Service Administrator:
, Manage customer inquiries and provide exceptional customer service
, Perform accurate and efficient order entry, converting the customer's requirements into the ordering software
, Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
, Collaborate with team members to streamline processes and improve overall efficiency
, Handle customer complaints and escalate issues as necessary to ensure swift resolution - logging, investigation, resolution and remedial actions
, Manage call offs, partial shipments, and back orders until orders are completely fulfilled
, Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor:
, Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
, Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
, Working Knowledge of Windows based IT Systems
, Ability to multitask and prioritise tasks in a fast-paced environment
, Excellent organisational skills and attention to detail
, Flexibility to adapt to changing priorities and responsibilities.

If interested, please apply now!