Customer Service Advisor

E3recruitment; Sheffield; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading national manufacturing business in Sheffield is seeking a Customer Service Advisor. Responsibilities include managing customer inquiries, processing orders, and handling complaints. The role offers on-the-job training with a pay rate of £13.55 per hour, and hours are Monday to Friday, 8am to 4pm or 9am to 5pm. Previous customer service experience is preferred.

Qualifications

• Previous experience in a customer service or administrative role.
• Great interpersonal skills, both written and verbal.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Manage customer inquiries and provide exceptional customer service.
• Perform accurate order entry.
• Handle customer complaints and escalate issues as necessary.

Skills

Interpersonal skills

Multitasking

Organizational skills

Tools

Windows based IT Systems

Job description

We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in Sheffield’s Kiveton Park area.

The position offers on-the-job training.

What’s in it for you as a Customer Service Advisor:
* Hourly pay rate – £13.55 per hour (salary £29,945)
* Hours of work – Monday to Friday 8am – 4pm or 9am – 5pm rotating
* The position is initially offered on a 2 – 3 month temporary basis, which could potentially be extended.

Main duties of the Customer Service Administrator:
* Manage customer inquiries and provide exceptional customer service
* Perform accurate and efficient order entry, converting the customer’s requirements into the ordering software
* Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
* Collaborate with team members to streamline processes and improve overall efficiency
* Handle customer complaints and escalate issues as necessary to ensure swift resolution – logging, investigation, resolution and remedial actions
* Manage call offs, partial shipments, and back orders until orders are completely fulfilled
* Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor:
* Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
* Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
* Working Knowledge of Windows based IT Systems
* Ability to multitask and prioritise tasks in a fast-paced environment
* Excellent organisational skills and attention to detail
* Flexibility to adapt to changing priorities and responsibilities.

If interested, please apply now!