Customer Service Advisor

Daisy Group™; Sheffield; On-site; GBP 24,000; Full time

Job summary

A leading telecom company in Sheffield is seeking a Customer Service Representative to deliver world-class service and handle customer queries. You'll be responsible for upselling products, resolving issues, and ensuring accurate data capture. Ideal candidates will have prior customer service experience and strong communication skills. The role offers a competitive salary with incentives and various employee benefits.

Benefits

25 days holidays, plus bank holidays

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Sim deals for family and friends

Access to discounts at retailers

Qualifications

• Previous customer service experience is required.
• Confident communicator capable of engaging with customers.
• Passionate and willing to take ownership of calls.

Responsibilities

• Deliver world-class service.
• Upsell and promote products to customers.
• Resolve queries promptly and professionally.

Skills

Customer service experience

Communication

Team player

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems, and cloud services. We keep Britain working.

We are constantly growing our teams, product offerings, and customer base by working closely with all major networks and suppliers, as well as through acquisitions. There’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £23,809.50 per annum with uncapped commission

Location: Sheffield

Working Hours: Monday to Friday, between 8:30 and 17:30 (37.5 hours per week)

Key Responsibilities:

1. Delivering world-class service.
2. Upselling and promoting products to customers through excellent service.
3. Ensuring all queries are dealt with promptly and professionally.
4. Ensuring data is always captured accurately.
5. Taking ownership & responsibility for enquiries and resolving any issues.

Qualifications

1. Previous customer service experience is required.
2. Previous experience in a lead-generation environment is desirable but not essential.
3. A confident communicator who can have great conversations with customers.
4. Passionate individuals with the willingness to take ownership of calls.
5. A team player who works well with others and loves delivering service.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in, the more you get out.

We have been awarded a 2-Star accreditation by the Sunday Times Best Companies and voted as the UK's No.1 Telecoms company in 2023.

Here are some of the benefits we offer:

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married