Customer Service Advisor

The Sheffield College; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A further education institution in Sheffield is seeking a customer service professional to support staff, students, and external customers. The role requires delivering high-quality service while maintaining confidentiality and promoting equality. With a pay rate of £13.92 per hour and benefits including enhanced pension and health support, this position is ideal for those passionate about education and customer care.

Benefits

Enhanced Pension contributions scheme with NEST - 3%

Annual leave - 28 days including Bank Holidays

Health and wellbeing support

Free eye tests for VDU users

Free Parking at campuses

Responsibilities

• Provide exceptional support to staff, students, and external customers.
• Handle enquiries professionally and efficiently.
• Uphold College standards and policies in service delivery.

Job description

About Us

The Sheffield College is a further and higher education institution dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every stage.

About the role

Working for our subsidiary company Sparks Teaching Services, as a key member of the Customer Services team, this role is responsible for providing exceptional and proactive support to staff, students, and external customers. The role ensures that all enquiries are handled professionally and efficiently, contributing to an outstanding customer experience. You will be expected to uphold the Colleges standards and policies in delivering high-quality service while maintaining confidentiality and promoting the College's commitment to equality, safeguarding, and student success.

What We Can Offer You

As the successful candidate, you will be offered a salary of £13.92 per hour based upon a combination of the skills, knowledge and experience that you can bring to the role.

Our Benefits

• Enhanced Pension contributions scheme with NEST - 3%
• Annual leave - 20 days (148 hours) + 8 Bank Holidays (59.2 hours) - this includes a discretionary Christmas closure period
• Health and wellbeing
• • Employee assistance programme through Bupa
  • Occupational Health through PAM
  • Free eye tests for VDU users
• Free Parking is available at the majority of our campuses

Further information can be found on our Benefits and Career Development pages.

Disability Confident

We are a Disability Confident employer and are committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee. Please review our Recruitment Guidelines for Disabled Candidates which provides further information on reasonable adjustments and how the Disability Confident scheme works in practice. If you require any reasonable adjustments or any support at any point throughout the process, please contact us.

Armed Forces Covenant

As part of our commitment through the Armed Forces Covenant, we are pledged to support the Armed Forces Community. Recognising the value Personnel, Veterans and military families contribute to our community and country.

Safeguarding

We are an employer who is committed to safeguarding and promoting the welfare of students. Successful applicants will be required to have an enhanced DBS check and will be subject to safer recruiting procedures. Further details on our safer recruiting procedures, including the employment of ex-offenders can be found here Safeguarding.

Next Steps

To apply: Click apply online and follow the links to complete the online application.

As a Leader in Diversity employer, we encourage applications from everyone and value diversity in our workforce.

Closing date: 5 October 2025
Please be aware if we have a high number of applications, we may decide to close the vacancy earlier.