Customer Service Advisor

MTrec Ltd; Seaham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Advisor to deliver exceptional customer service and manage client enquiries and orders. The ideal candidate will have a strong background in customer service, proficiency in Salesforce, and excellent communication skills. This full-time position offers a supportive work environment and competitive salary.

Benefits

Company Pension

Life Insurance

Employee Benefits Platform

Employee Assistance Programme

24/7 GP Access

Monday – Friday, no weekends!

Qualifications

• Experience in a customer service role is essential.
• Hands-on experience using Salesforce or another CRM system is essential.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver exceptional customer service to clients.
• Manage enquiries and orders.
• Build strong client relationships.

Skills

Customer service experience

Salesforce CRM proficiency

Strong communication skills

Organizational skills

Education

Minimum Level 3 qualification (A-levels, NVQ or equivalent)

Higher education in Business or Customer Service

Tools

Salesforce

Other CRM systems

Job description

The Rewards and Benefits on offer;

• You will be working in a friendly and supportive environment!
• Company Pension.
• Life Insurance.
• Employee Benefits Platform.
• Employee Assistance Programme & 24/7 GP Access.
• Monday – Friday, no weekends!
• Competitive salary!

The Company you will be working for;

MTrec Commercial are supporting our prestigious client in their search for an experienced Customer Service Advisor to join the team on a full-time basis. If you feel you have the required skills and experience, then please apply for an immediate response!

The Role you will be doing;

• Delivering exceptional customer service to clients.
• Managing enquiries and orders.
• Able to build strong client relationships.
• Logging, tracking and managing cases.
• Updating clients where necessary.
• Use of Salesforce and other CRM systems on a daily basis.
• Collaborating across teams.

About You;

• Experience in a customer service or customer experience role (essential).
• Hands-on experience using Salesforce CRM or another CRM system (essential).
• Minimum Level 3 qualification (A-levels, NVQ, or equivalent).
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Ability to work under pressure with a positive, professional attitude.
• Previous call centre or call handling experience is advantageous.
• Higher education qualifications in Business, Customer Service, or related fields (desirable).
• Salesforce/CRM-specific training or certification (advantageous).