Customer Service Advisor

CONNELLS GROUP; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking an enthusiastic and highly motivated Customer Service Specialist to join their Property Management Team. This role involves providing property management and tenancy support services, ensuring effective communication with clients and staff, and managing various property-related queries. In a fast-paced and fun environment, you will receive comprehensive training and development opportunities, paving the way for a rewarding career. If you thrive in a team-oriented setting and possess strong customer service skills, this position offers a fantastic opportunity to make a significant impact in the property management sector.

Benefits

Full training and development

Career pathway

Regular team meetings

Fun work environment

Qualifications

• Strong customer service skills and ability to communicate confidently.
• Excellent negotiation and planning skills are essential.

Responsibilities

• Manage queries from clients and staff effectively.
• Coordinate repairs and maintenance while liaising with tradespeople.
• Provide first-class service to maximize customer retention.

Skills

Customer Service Skills

Communication Skills

Negotiation Skills

Organizational Skills

Analytical Ability

Job description

Customer Service Advisor

We are looking for an ENTHUSIASTIC and HIGHLY MOTIVATED Customer Service Specialist (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Glasgow. As a Property Manager, you will provide property management and tenancy support services to branches, landlords, and tenants.

What's in it for you as a Property Manager?

• Get full training and development
• A good understanding of estate agency business
• Fast paced, fun environment
• Regular team meetings
• Full company briefings
• A career pathway

Key responsibilities of a Property Manager

• Act as a central point of contact managing the effective resolution of queries from clients and staff
• Coordinating urgent and routine repairs and maintenance
• Liaising with tradespeople/contractors and keeping customers up to date
• Organising safety inspections and managing remedial works
• Liaising with landlords following regular property visits
• Assisting customers with general tenancy queries
• Carrying out weekly partnership calls with colleagues and welcome calls with new customers
• Dealing promptly and courteously with communication from landlords, tenants, contractors, and internal partners
• Providing a first-class service to maximise customer retention
• Ensuring personal and team deadlines are met, service levels maintained, and KPIs achieved

Skills and Experience required to be successful as a Property Manager:

• Strong customer service skills and confident communicator
• Good team player
• Ability to stay calm under pressure
• Excellent negotiation and influencing skills
• Excellent planning and organisational skills
• Good analytical ability

Slater Hogg & Howison is the largest estate and letting agent in Scotland, with over 25 branches from South Ayrshire to Kirkcaldy. We have been helping people buy and sell property for over 40 years and we are experts in the Scottish property market.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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