Customer Service Advisor

the West Brom; Sandwell; On-site; GBP 24,000; Full time

Job summary

A leading building society in Sandwell is seeking a passionate Customer Service Advisor for its Great Barr Branch. Your role will involve engaging with customers, providing tailored solutions, and ensuring exceptional service. You will enjoy a range of employee benefits, including generous holiday leave and development opportunities. The ideal candidate will possess strong communication skills and a customer-focused mindset, ensuring a positive experience for every customer.

Benefits

Generous holiday leave

Paid volunteering days

Life assurance

Private medical insurance

Salary Sacrifice Electric/Hybrid Car Scheme

Qualifications

• Exceptional customer service experience with a genuine interest in customers and their needs.
• Friendly personality to build rapport and relationships.

Responsibilities

• Deliver excellent customer service every time.
• Identify and provide solutions to customers’ needs.
• Support with customer queries around mortgages and savings.

Skills

Excellent communication skills

Customer service experience

Attention to detail

Team enthusiasm

Job description

Customer Service Advisor

Location: Great Barr Branch

Salary: £23,964 per annum

Contract: Permanent

Hours: 35 hours per week 09.00 – 14.00 (Customer Facing), 14.00 - 17.00 (Telephony) Monday - Friday / 09.30 - 12.30 Saturdays

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.

As a Customer Service Advisor at our Great Barr Branch, you will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.


What the role will look like:

To be the face of the West Brom
To deliver excellent customer service every time
Identifying and providing solutions to customers’ needs
Providing solutions to individual customers’ needs
Cash and cheque handling
Supporting with customer queries around their mortgages and savings
Supporting with local community projects


What you will bring to the role:

You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.
Exceptional customer service experience with a genuine interest in customers & their needs.
Driving enthusiasm within a team.
You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.


We Value a diverse range of skills and experiences here at the West Brom. So even if you don't meet every single requirement listed in the job description but are passionate about the role, we still encourage you to apply.



What's in it for you:

We pride ourselves on our development opportunities and always look to promote from within wherever possible,
Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
2 paid volunteering days a year,
Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%
Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
Life assurance provided by the Society at 4 times your salary,
Yearly performance related pay scheme and pay review,
Private medical insurance that’s discounted when your time with us grows, with the option to include family members,
Salary Sacrifice Electric/Hybrid Car Scheme,
A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.


Why choose the West Brom?

We’ve been named one of The Sunday Times’ Best Places to Work – and we couldn’t be prouder. It’s a reflection of our warm, inclusive and supportive culture and how much we value our people. But what matters most is how you’ll feel when you’re here because we don’t just want you to fit in, we want you to feel like you truly belong. So when you join us, you’ll find a place that values your wellbeing, supports your growth and helps you build a career that works for you.



We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at [e-mail].



Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*



Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.