Customer Service Advisor

TieTalent; Saltash; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a leading company in customer service providing tech support to clients. You will assist with various mobile tech issues, backed by a supportive team culture and tailored training. Enjoy multiple benefits like flexible working hours, competitive salary, and career development opportunities.

Benefits

Starting salary of £25,087, rising to £25,684 after 8 months

Online GP access 24/7

Market-leading paid carer’s leave

Family leave with full and half pay

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• Naturally helpful and calm demeanor.
• Willingness to learn and adapt without prior experience.

Responsibilities

• Assist customers over the phone with device-related queries.
• Provide solutions to tech-related problems and maintain customer connection.

Skills

Problem-Solving

Communication

Relationship Building

Job description

About

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Plymouth, where you'll assist customers over the phone with various mobile tech-related queries. Whether it's a simple device issue or something more complex, your help will keep people connected with their loved ones. The role is dynamic and ever-changing.

You don't need specific experience to apply. If you're naturally helpful, calm, and able to build relationships, we can train you on the rest.

We understand that life is flexible, and this role is designed with that in mind. We support your success by allowing you to schedule your breaks, bank time, and work from home occasionally.

Benefits include:

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development and growth.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage.

Our team culture is supportive, with tailored training to help you build a lasting career. What are you waiting for?

Location

• Saltash, England

Languages

• English