Customer Service Advisor

Personnel Placements; Salisbury; On-site; GBP 21,000 - 24,000; Full time

Job summary

A growing insurance business is seeking an experienced Customer Service Advisor to enhance customer loyalty and support policy renewals. The role involves engaging with customers through calls, delivering exceptional service, and adhering to performance standards. In return, you will enjoy a competitive salary and various employee benefits.

Benefits

23 days’ holiday (rising with service)

Birthday off

Company pension

Life assurance

Healthcare support

Employee discounts

Free lunches

Qualifications

• Proven experience in a customer service or sales-based role.
• Excellent communication skills and a confident telephone manner.
• Ability to negotiate effectively and overcome objections.

Responsibilities

• Deliver exceptional service and support policy renewals.
• Handle inbound and outbound customer calls efficiently.
• Meet performance and compliance standards in a regulated environment.

Skills

Communication

Negotiation

Attention to detail

Self-motivated

Teamwork

Job description

We’re looking for an experienced Customer Service Advisor to join a growing, fast-paced insurance business, where your main focus will be on delivering exceptional service and retaining customers through effective policy renewal support. You’ll be based in their Salisbury office, engaging with customers via both inbound and outbound calls to ensure the best possible outcomes.

In your role asCustomer Service Advisor, you’ll play a key role in building customer loyalty, using your communication and consultative skills to guide clients through the renewal process. You’ll handle a high volume of calls, manage follow-ups, and resolve queries efficiently, while working to performance and compliance standards within a regulated environment.

This is a great opportunity for a motivated Customer Service Advisor who enjoys helping people. In return, you’ll receive a competitive salary of up to£23,500, 23 days’ holiday (rising with service), your birthday off, company pension, life assurance, healthcare support, employee discounts, and free lunches. Working hours are Monday - Friday 9am–5pm but you will also need to be flexible to potentially work 11am–7pm on a rota basis - one week per month.

What you'll ideally need:

• Proven experience in a customer service or sales-based role

• Confident telephone manner with excellent communication skills

• Able to overcome objections and negotiate effectively

• Self-motivated, goal-driven, and adaptable to change

• Strong team player with attention to detail

• Experience working to time-based or performance targets is desirable

Apply with your CV here or give us a call on 01722 334433 for more information!