Customer Service Advisor

Kinaxia Logistics; Rugby; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Advisor in Rugby. The role requires providing customer-focused services and managing queries effectively. Candidates should have experience in transport and warehousing, along with familiarity with CRM systems. Benefits include competitive salary, training opportunities, and employee discounts.

Benefits

Life assurance

Pension scheme

Access to an exceptional fleet

Opportunities for training and development

Onsite parking

Cycle to work scheme

Loyalty awards for long service

Employee discounts across top brands

Qualifications

• Experience in transport and warehousing is preferable.
• Knowledge of CRM systems, preferably Sage.
• Familiarity with software management systems including Stirling and Contrado.

Responsibilities

• Utilise CRM systems to track customer complaints and discussions.
• Follow service standards and handle queries promptly.
• Manage booking of delivery times and notify customers.

Skills

Effective customer query handling skills

Ability to build and maintain internal and external relationships

Tools

CRM systems (preferably Sage)

Software management systems (Stirling, Contrado)

Job description

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Panic Transport is recruiting a Customer Service Advisor to join their team at their site in Rugby. The role involves providing a professional, customer-focused service to ensure customer needs are met and a world-class service is delivered and promoted across the company.

• Monday - Friday
• 40 hours per week
• Staggered shift patterns between 08:00 - 16:00
• Salary: £25,396 per annum
• Additional benefits include:
• Life assurance
• Pension scheme
• Access to an exceptional fleet
• Opportunities for training and development (CPC training)
• Full uniform and PPE provided
• Onsite parking
• Cycle to work scheme
• Loyalty awards for long service (5, 10, 20, 30, 40 years)
• Employee discounts across top brands (shopping, travel, motoring, days out)

Key responsibilities:

• Utilise CRM systems to record discussions, correspondence, and track customer complaint resolutions, managing complex and escalated issues effectively and keeping customers updated.
• Follow customer service standards, service level agreements, policies, and procedures, handling queries promptly and appropriately to enhance efficiency and service levels.
• Develop and maintain effective working relationships with colleagues to promote a 'one team' approach to achieving company standards and objectives.
• Comply with HR, GDPR, and health & safety policies to ensure full legal compliance.
• Manage booking of delivery times and follow up on timed deliveries, notifying customers of potential service issues.
• Provide quotes to customers according to schedules and input data accurately into Stirling system.

Preferred skills and experience:

• Experience in transport and warehousing is preferable.
• Knowledge of CRM systems, preferably Sage.
• Familiarity with software management systems including Stirling and Contrado.
• Understanding of product and pricing schedules.
• Effective customer query handling skills.
• Ability to build and maintain internal and external relationships.