Customer Service Advisor

Distinct; Ruddington; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK opticians brand in Ruddington is seeking an IT Helpdesk / Customer Service Advisor. The role involves assisting with IT queries, logging tickets, and providing excellent service. Ideal for confident communicators who enjoy supporting others. Full training is provided, making this an excellent opportunity for those new to IT or customer service.

Qualifications

• No prior IT experience required; full training provided.
• Reliable and flexible with a proactive approach.

Responsibilities

• Act as first point of contact for IT queries from stores across the UK.
• Log tickets and direct them to the right team.
• Unlock user accounts and complete password resets.
• Provide excellent customer service to colleagues.

Skills

Confidence in communication

Attention to detail

Customer service skills

Job description

Overview

IT Helpdesk / Customer Service Advisor
Ruddington (easily accessible from Nottingham – direct bus route)
£12.21 per hour
Temporary (3–6 months, with potential to extend or go permanent)
Full-time, 37.5 hours per week

Hours: Monday to Friday, 8–4 or 9–5.

Hybrid working: Initially office-based, with the option of 1 day per week from home after training.

Saturdays: 2 per month (working from home, 8:30–4:30). A weekday off is given in lieu.

Are you confident on the phone, great at problem-solving, and looking for your next opportunity in customer service?

We’re recruiting for a 1st Line IT Helpdesk Advisor / Customer service advisor to join a well-established and highly respected UK opticians brand at their head office in Ruddington.

This role is ideal for someone with strong communication skills who enjoys supporting others and providing great service – no prior IT experience required (full training provided).

What you’ll be doing:

• Acting as the first point of contact for IT queries from stores across the UK (over 550 locations).
• Logging tickets and directing them to the right team.
• Unlocking user accounts and completing password resets.
• Answering inbound helpdesk calls (up to 30–40+ per day).
• Providing excellent customer service to colleagues at all levels, including senior managers.
• Supporting ongoing IT projects.

What we’re looking for:

• A confident communicator, able to hold conversations with people at all levels.
• Strong attention to detail and accuracy when logging information.
• A proactive approach with good customer service skills.
• Someone reliable, flexible, and comfortable with repetitive tasks.

The details

• Hours: Monday to Friday, 8–4 or 9–5.
• Hybrid working: Initially office-based, with the option of 1 day per week from home after training.
• Saturdays: 2 per month (working from home, 8:30–4:30). A weekday off is given in lieu.
• Contract: Temporary, 3–6 months with the potential to extend or become permanent.

This is a great opportunity to build your experience in IT and customer service while working for a market-leading company with a supportive team.

Apply now to kickstart your career in IT helpdesk support!

Job Types: Full-time, Temporary, Temp to perm
Contract length: 6 months

Pay: £12.21 per hour

Expected hours: 37.5 per week

Application question(s):

• How soon are you available to start?
• Are you able to commute to NG11 Ruddington to the place of work?

Work Location: In person