Customer Service Advisor

TN United Kingdom; Royal Leamington Spa; On-site; GBP 40,000 - 60,000; Full time

Job description

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Customer Service Advisor, Royal Leamington Spa

Client:

The Job People

Location:

Royal Leamington Spa

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

e204abd8c41b

Job Views:

5

Posted:

18.04.2025

Expiry Date:

02.06.2025

Job Description:

Customer Service Advisor

£12.81 Per Hour - weekly pay

Days Monday to Friday 8am to 5pm

Candidates are to have previous customer service experience, be willing and able to learn the inhouse computer systems/processes and company products through on-the-job training. We are looking for confident, enthusiastic individuals to join the bubbly/friendly team.

Role purpose of a Customer Service Advisor

To be the customer's first point of contact, working with internal departments and suppliers to provide knowledgeable support and fast, in-full resolutions to ensure the best experience for the customer possible and helping to ensure commercial success. Previous experience of working in a call centre and customer service role is an advantage.

Responsibilities of a Customer Service Advisor

• Ensure all customer enquiries via any method are answered in full within a KPI timeframe, with the aim of first contact resolution.
• Process orders onto our system and send order confirmations within KPI timeframe with a right first time approach.
• Record, update and resolve customer complaints with KPI timeframes ensuring effective management of customer's expectations throughout the process (including managing claims and credits and working with internal and external stakeholders).
• Build and maintain customer relationships in a professional and courteous manner.
• Identify and participate in continuous improvement projects, leading to greater efficiency and a better customer experience.
• Act as a role model for the company by putting customer-first principles and behaviours into practice.

Knowledge / Skills Required for the role

• Logical, efficient and effective problem solver.
• Ability and willingness to learn.
• Excellent verbal and written communication - both formally and informally.
• Helpful, dedicated, empathetic and diligent.
• Totally customer focused.
• Can build effective relationships with customers and colleagues.
• Previous call centre and customer service experience is an advantage.

Benefits of working as a Customer Service Advisor

• Immediate ongoing position.
• Monday to Friday 08.00 - 17.00.
• Starting salary £12.81 per hour.
• Salary reviews and increases as you learn.
• Pension.
• Opportunities to train and progress.
• Fun, friendly and approachable team to work within.

If you are interested in the role of a Customer Service Advisor, we would love to hear from you. Interviews are taking place immediately.