Customer Service Advisor

COUNTRYWIDE MORTGAGE SERVICES; Ringwood; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading mortgage advisory firm in Ringwood is seeking a Trainee Mortgage Advisor. You will receive full training and support to achieve your qualifications, with a competitive salary and opportunities for career advancement. Your role will include building customer relationships and conducting appointments to assist clients with their mortgage needs. The ideal candidate should be resilient, have a strong sales background, and excellent customer service skills. Join us in a rewarding and supportive environment.

Benefits

Competitive basic salary

Paid time for study

All-expense paid trips for top achievers

Qualifications

• Motivated to be successful.
• Able to work under pressure and build strong alliances.

Responsibilities

• Building relationships with the Estate Agency team.
• Conducting 2 to 3 appointments a day.
• Attracting new customers and business.

Skills

Resilient

Positive attitude

Strong sales track record

Good customer service skills

Attention to detail

Education

Full UK driving license

Job description

Trainee Mortgage Advisor

Countrywide in Glasgow offers structured and transparent progression opportunities – Competitive basic salary – Warm leads – Industry leading training – Agile and nimble IT systems - Car Allowance

What’s in it for you as our Trainee Mortgage Advisor?

• Full support and training provided to become CF1&CF6 qualified and achieve CAS/RMA status.
• Up to 6 months spent in the residential business as a paid employee with dedicated study time to complete your mortgage qualification.
• Transparent and fair progression structure allowing you to forge a true career.
• Highly skilled and experienced management team
• Competitive basic salary
• Central Admin Support and agile IT tools to help you succeed.
• Supportive encouraging and rewarding environmen t – We invest in you!
• All-expense paid trips for top achievers.

Key responsibilities of a Trainee Mortgage Advisor:

• Building relationships with the Estate Agency team through training and support
• Take part in regular team meetings to discuss best practice and build relationships.
• You will conduct 2 to 3 appointments a day.
• Providing advice on a range of products and services to meet your customers’ needs.
• You will also be attracting new customers and business whilst being motivated to achieve professional goals within a result-driven environment.

Skills and experience required to be a successful Trainee Mortgage Advisor:

• Resilient, positive and a friendly can-do attitude.
• Strong track record in generating new sale s and following through to completion.
• Motivated to be successful.
• Always doing the right thing by the customer
• Able to work under pressure and build strong alliances.
• Attention to detail.
• Good customer services skills
• Full UK driving license

Countrywide Mortgage Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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