Customer Service Advisor

Ee; Rhiwderin; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Cardiff is looking for a Customer Service Billing Representative. This role involves helping customers navigate their billing accounts and providing the best solutions to their needs. With starting salaries of £25,087, and opportunities for bonuses, this position offers flexibility and support for career development, along with a range of family benefits and online healthcare access.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Ability to effectively communicate with customers over the phone.
• Experience in handling accounts and listening to customer needs.
• Flexibility in scheduling and adapting to dynamic situations.

Responsibilities

• Engage with customers about their accounts via phone.
• Address customer needs and work towards best outcomes.
• Utilize provided flexibility options effectively.

Skills

Customer service

Communication skills

Problem-solving

Job description

Where: Cardiff

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone with a wealth of life experience that can help navigate challenging situations? Whether it's resilience from raising a family or life skills built through relationships, you have transferable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Cardiff. We need individuals who can speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcomes.

We understand that life is dynamic, and this role offers flexibility to support your success. We provide options like scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and achieving your professional goals.
• Season Ticket Travel Loan to cover commuting costs upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.