Customer Service Advisor

AM2PM Recruitment Solutions Ltd; Redditch; On-site; GBP 10,000 - 40,000; Full time

Job description

Customer Service Operative – Redditch – £12.73-£13.00 per hour.

Hours: Flexible – 9am-3pm Monday – Friday

Duration: Maternity cover

The Company

Our client is a well-established company renowned for its expertise within the automotive industry, dealing with all the well-known car manufacturers.

The Role

Customer service support to the Customer Service Team Lead to ensure the efficient delivery of key business objectives. The position involves close collaboration with various stakeholders, both internally and externally, including customers, suppliers, transport personnel, quality control teams, customer service, marketing, and finance.

Key responsibilities

1. The main point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience.
2. Handling various communication channels, providing product/service information, and may also process orders or returns.

The Person

Education/Qualifications:

The ideal candidate should have a minimum of GCSE-level qualifications, with a particular focus on English and Maths, or equivalent qualifications that demonstrate foundational numeracy and literacy skills.

Experience and Skills:

A basic understanding of Microsoft Excel and Word is required, alongside customer service experience, which is essential for this role.

Personal Qualities/Behaviours:

The role is well-suited for an individual who enjoys a varied and dynamic working environment. The candidate should have an excellent eye for detail, be adaptable, and be willing to learn. They should be well-organized, with strong communication skills, and able to work under pressure. A self-motivated individual who works well both independently and as part of a team would thrive in this position.

If you meet the requirements and are interested in joining a dynamic team, please submit your application along with your CV.